What are the responsibilities and job description for the IT Helpdesk position at YWCA Tulsa?
JOIN OUR TEAM
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive—embodied by members and team members alike—VASA is a place where lives are changed because of authentic connections made within our supportive community.
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 20 hours per week. All employees receive two complimentary gym memberships—one for themselves and another to give away—plus 401k options.
30 hours per week employees: Paid Time Off (hourly), Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)
40 hours per week employees: Flexible Vacation Plan (salary) & Paid Holidays (in addition to above)
Come join VASA Fitness and join a passionate, fun, and united team!
Help Desk- Full Time
This position is for the VASA fitness corporate Helpdesk. It will be supporting all VASA Fitness locations via remote software, phone, email, chat/text and dispatching onsite technicians. The position is located in Orem and will not require any travel.
The pay will be $18.00-$20.00 DOE per hour
Main Job Duties and Responsibilities
-Respond to requests for technical assistance via phone, chat, text or email
-Train computer users as necessary
-Help update training manuals for new and revised software and hardware
-Inform management of recurring problems
-Resolve technical problems with Local Area Networks and Wide Area networks
-Follow up with customers and users to ensure complete resolution of issues
-Redirect problems to correct resource
-Identify and escalate situations requiring urgent attention
Education and Experience
-A , Network preferred
-A working knowledge of fundamental operations of relevant software, hardware and other equipment
-Experience researching, analyzing and interpreting automated system problems
-Knowledge and experience of customer service practices
Key Skills and Competencies
-Stress tolerance
-Attention to detail
-Team interaction
-Customer service orientation
-Adaptability
-Learning skills
-Problem-solving
-Planning and organizing
-Oral and written communication skills
-Problem analysis
Salary : $18 - $20