Director Of Operations

ZABS Place is seeking a full-time Director of Operations to oversee and coordinate all operations at our thrift boutique and employment training center for individuals with intellectual and developmental differences. ZABS Place empowers individuals with special needs through skill development and employment opportunities. Inspired by the potential of every person, we create a welcoming and supportive community where everyone can thrive.

The Director of Operations will play a vital role in the growth and success of ZABS Place, working closely with the founders and staff members to ensure smooth operation of all aspects of the organization. This is an opportunity to make a meaningful impact in the lives of specially-talented individuals and contribute to the inclusive community we strive to create.

Candidate must be eager to work in a fast-paced, small-team environment and maintain a high level of collaboration and communication with the founders and staff. Success in this position requires a growth-mindset and flexibility, intrinsic motivation, sensitivity and empathy for the special needs population and dedication to the inclusive, upbeat and entrepreneurial spirit of ZABS Place.

The Director of Operations will serve as the internal leader of the organization and oversee the day-to-day operations as guided by the strategic goals. They will be responsible for evaluating current processes and progress, creating and implementing plans to increase performance, supervising departments and providing constructive feedback, prioritizing the ZABS Place values and strong team-oriented culture. This role requires significant leadership experience, operational finesse, retail expertise, proficiency in finance, as well as a passion for high-impact, multifaceted work. It is essential that efficiency should not replace the relationship-focused atmosphere at the heart of ZABS Place.

Qualifications:

*Minimum of five years leadership experience, preferably in retail/resale environment, with a focus on operations management *Strong knowledge and understanding of the thrift industry, including donation management, inventory control, and sales optimization *Multi-location experience *Proven track record of driving sales growth *Experience with retail and e-commerce platforms and online sales strategies *Excellent organizational and problem-solving skills, with a keen attention to detail *Effective communication, strong interpersonal skills, and the ability to collaborate with diverse stakeholders *Familiarity with point-of-sale software *Bachelor’s degree preferred

Available shifts and compensation: Available shifts all days except Sundays and Saturdays. Compensation depends on your experience.

About ZABS Place: ZABS Place is an upscale thrift boutique & employment training center for young adults with special needs run by the Friendship Circle of Charlotte. We have chosen a resale shop as our employment medium because it mirrors our goal of revealing hidden potential. We’re a customer-centric atmosphere with a diverse assortment of quality resale merchandise and one-of-a-kind creations, made by local young adults with special needs, all at thrift shop prices. Our product lines include: clothing, furniture, books, and home décor. Located in the heart of downtown Matthews, at 100 N. Trade St., we are in an area with easy access to public transportation and heavy foot traffic. Our store layout is both handicap-accessible and visually warm and inviting to create a warm and friendly environment. ZABS Place also serves as a stepping stone to future employment opportunities at community businesses, utilizing skills developed and honed during employment with us. Learn more about us at ZABSPlace.org.

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