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Help Desk Technician

Zachary Piper
Tysons Corner, VA Full Time
POSTED ON 10/29/2019 CLOSED ON 11/10/2019

What are the responsibilities and job description for the Help Desk Technician position at Zachary Piper?

Help Desk Technician

Zachary Piper Solutions is currently looking for a Help Desk Technician in Tysons, VA to work for a government contractor providing Tier 2 support

Responsibilities for the Help Desk Technician include:

  • Work with Systems Engineering efforts providing troubleshooting support
  • Directly working with customers regarding incidents and system status
  • Developing and preparing system documentation, gathering specific information related to the applicable technical material

Qualifications for the Help Desk Technician include:

  • 2+ years of Help Desk experience
  • Proficient with Microsoft Windows and Linux systems
  • Experience supporting multiple end users through onsite and remote support
  • Experience within troubleshooting end user issues and accounts
  • Certifications Required: CompTIA Security Plus CE

Compensation for the Help Desk Technician include:

  • Salary Range: $60,000-75,000 based on experience
  • Full Benefits: Cigna Healthcare, MetLife Dental, VSP Vision, 401k with Voya, and Paid Time Off

Please send resumes to Nick Wright at

Keywords:

Help Desk, Help Desk Technician, Tier 1, Tier 2, Microsoft, Windows, Linux, Security Plus, information technology, problem analysis, system engineering, support specialist

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