What are the responsibilities and job description for the Help Desk Technician position at Zachary Piper?
Help Desk Technician
Zachary Piper Solutions is currently looking for a Help Desk Technician in Tysons, VA to work for a government contractor providing Tier 2 support
Responsibilities for the Help Desk Technician include:
- Work with Systems Engineering efforts providing troubleshooting support
- Directly working with customers regarding incidents and system status
- Developing and preparing system documentation, gathering specific information related to the applicable technical material
Qualifications for the Help Desk Technician include:
- 2+ years of Help Desk experience
- Proficient with Microsoft Windows and Linux systems
- Experience supporting multiple end users through onsite and remote support
- Experience within troubleshooting end user issues and accounts
- Certifications Required: CompTIA Security Plus CE
Compensation for the Help Desk Technician include:
- Salary Range: $60,000-75,000 based on experience
- Full Benefits: Cigna Healthcare, MetLife Dental, VSP Vision, 401k with Voya, and Paid Time Off
Please send resumes to Nick Wright at
Keywords:
Help Desk, Help Desk Technician, Tier 1, Tier 2, Microsoft, Windows, Linux, Security Plus, information technology, problem analysis, system engineering, support specialist