What are the responsibilities and job description for the Customer Advocate position at ZAGG, Inc.?
Our Customer Advocates provide excellent customer service support and solutions to our end users. They draw from previous experience, available resources and general training to strive to leave all customers happier and more satisfied than they were before they came to our customer care team.
About the Job
About the Job
- Assists customers with phone orders and other general inquiries
- Handles internal and external communications for .com orders
- Answers customer service questions via Zendesk, LiveChat sessions, and email
- Assists customers with general questions about ZAGG products
- Issues return authorizations for customer exchanges and refunds
- Returns customer calls as necessary
- Works on a variety of assigned projects
- Must be able to work 12-9 p.m., M-F and several Saturdays each month
- Excellent customer service skills
- Strong written, telephone and interpersonal communication skills
- Must be bilingual in English/Spanish
- Ability to read and write clear and understandable instructions
- Good problem solving & decision making skills
- Ability to handle multiple tasks at a time
- Two or more years of work-related experience with multiple software packages
- Previous customer service or technical support experience preferred
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