What are the responsibilities and job description for the Repair Services Associate, II position at Zebra?
At Zebra, we’re reinventing how businesses operate at the enterprise edge - helping them run faster, smarter, and more connected than ever before. A dynamic community of builders, doers and problem solvers, we each play a unique role - shaping new technologies, bringing solutions to market, and partnering with companies on the front line of business. The Systems Engineering position will apply these principles as a part of Zebra’s North American Distribution Center.
Performs and understands a variety of tasks associated with servicing customer product. Learns and applies developing knowledge of department and individual performance metric relationships, basic product design principles, data analysis, and operation cost components.
Responsibilities:
• Services customer product, including evaluating and validating customer complaint information, repair history, troubleshooting, and contract entitlement.
• Creates work instructions, check sheets, or other process documentation.
• Develops familiarity with a larger subset of products and processes, repair tasks that require specific skills learns and basic product design principles; follows general work instructions for
assignments according to productivity and qualify standards.
• Proactively identifies areas for quality and/or productivity improvement; may work with other departments/colleagues to identify and implement.
• Possess good knowledge of repair systems; developing the ability to see larger scale trends in terms of product failure modes and repeat repairs.
• Trains associates in basic work assignments and shares information with the team in regards to new learnings.
• Complies with all required safety practices, and regulations; participates in safety meetings, committees, and/or audits.
• May perform activities to calibrate tools and maintain equipment.
• May obtain certification as an emergency responder.
• May obtain training in other areas of safety (i.e. fire extinguisher use).
Qualifications:
• High School Diploma or GED preferred but not required.
• 1 years experience
• Able to work in a team environment
• Good communication and interpersonal skills
• Able to follow and understand work instructions
• Common hand tools
• Personal Protective Equipment (PPE) Required (safety glasses, steel-toed boots, gloves, etc.): Yes
Come join the herd!
Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, ancestry, marital status, age, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.
The EEO is the Law poster is available here: https://www.zebra.com/content/dam/zebra/compliance/eeoisthelawposter.pdf. The EEO is the Law poster supplement is available here: https://www.zebra.com/content/dam/zebra/compliance/ginasupplement.pdf.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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While this position may be performed remotely, unless specified in the body of the posting, it may not be performed within the State of Colorado.
To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees.
Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.