What are the responsibilities and job description for the Service Agreement Sales Specialist position at ZEISS Group?
The Service Agreement Sales Specialist is responsible for the sale of service contracts to end customers and the administration of service-related needs including, but not limited to, service agreement quotations. The position includes the sale of contracts upon instrument warranty expiration as well as to existing customers whose microscopes currently have no warranty or service contract coverage. The Service Agreement Sales Specialist must be extremely professional, have strong time management skills, and function at a high level in a fast paced/ high volume environment. This individual is proficient in both written and verbal communication, organization, and customer service. They must also collaborate well with colleagues in various departments including marketing, service, support, and sales groups.
Primary Duties and Responsibilities:
- CRM and iBase Dashboard data mining to identify potential contract customers for both warranty conversions and new contracts
- Contact potential customers to generate interest and to explain our various contract offers
- Follow-up on sales leads provided by field personnel
- Create new contract quotes requested by customers
- Generate accurate and timely Service Agreement quotes for all systems coming off warranty
- Deliver, follow up on, and track status of quotes issued to customers to maximize success rate
- Accurately process purchase orders in a timely fashion for Service Agreements sold after reviewing customer’s terms and amendments against T&C’s
- Maintian accuracy of iBase by alerting Adminisition teams of errors and/or updates requiring action
- Develop and/or maintain contract sales KPI, as well as any other reports as requested
- Work collaboratively with Regional Service Manager Team and Field Service Reps to ensure maximize contact capture rate
Experience and Education Requirements:
- Bachelor’s Degree
- Prior tele-sales and customer service experience. Preferably in a technical field
- Strong customer service and organization skills
- Experience with SAP CRM is preferred
Working Conditions and Special Demands:
- Ability to travel to customer sites and other ZEISS events as needed: ~10% travel anticipated
- Occasional flexible work schedule to accommodate the needs of the business
