Help Desk Specialist

Help Desk Specialist

This 3-month contract pays $40/hr and requires a person who can work 6-10 shifts during the day and on some weekends. Must be able to pass an FBI background check and a drug test.

As the Help desk support specialist, you are the go-to person for providing technical assistance and support related to computer systems, hardware, and software. You would be responsible for answering queries and addressing system and user issues in a timely and professional manner. Help desk support works with the IT team, and will often interact with system and computer users across the company. The help desk team will train users on basic system and computer functions. Understanding and proactively maintaining daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow-through skills are all essential aspects of the help desk support’s day-to-day role.

The day-to-day tasks of a help desk support person vary depending on the needs of the users or systems on a given day. Help desk support can plan for upgrades, updates, and maintenance tasks, but there will always be unexpected issues that arise in a given day. You will be acting as the first point of contact when a user is facing hardware, software, or system issues. While the nature of this role is more technically based, it is important for help desk support specialist to have a tolerant and patient disposition, with strong communication skills to put frustrated users at ease. With many tasks to oversee, in general help desk support will be responsible to:

• Monitor and respond quickly to incoming requests relate to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users.
• Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.

Help desk support candidates need to be patient task managers who know how to find or create solutions to unexpected problems. You will often work with multiple teams and departments, and need to be able to communicate and take ownership to ensure tasks are completed appropriately and on time. There are some essential skills that this person should have:

• General awareness of computer systems, PC repair, and network management
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability deploy, configure, and support operating systems on desktop and mobile
• Understanding and appreciation for information security within systems and user devices.
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

Job Type: Contract

Pay: $40.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

Supplemental Pay:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Columbus, OH 43215: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Technology Help Desk: 3 years (Required)
• Windows Desktop: 5 years (Required)
• Printer Troubleshooting: 2 years (Required)
• Mac OS: 1 year (Required)
• Office 365: 3 years (Required)
• Exchange: 3 years (Required)
• VMware: 1 year (Preferred)
• Cisco Switching IOS: 1 year (Preferred)
• Cisco Firewall: 1 year (Preferred)
• Cisco Call Manager: 1 year (Preferred)
• IP Phones: 1 year (Preferred)

Work Location: One location