Atlassian IT Administrator

Location and Workplace Flexibility:

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Our growing Agile Program Organization is hiring an Atlassian IT Administrator to collaborate with our Enterprise Shared Services and Business Operations teams to help operate, improve, and expand our enterprise reporting.

The Atlassian IT Administrator will be responsible for managing portfolio level data within the application suite and implement reporting and operational standards as well as other goal-oriented strategies decided by the Enterprise IT.

Key skills include the ability to identify problems and potential concerns within operations at Zelis. Having the ability to communicate, effectively, is a must. The Atlassian IT Administrator is expected to build a strong rapport with internal stakeholders so that he/she can make recommendations that may have a great impact on legacy processes. In addition, he/she must be comfortable in gathering data and presenting solutions based on the data.

Position Responsibility:

• Creation and maintenance of SharePoint sites, as needed, for the organization
• Creation of projects within JIRA as needed
• Application Admin Jira, Jira Service Management, Confluence and other Atlassian products
• Support of Atlassian products as Enterprise applications
• Documentation of requirements, and translation into proper system requirement specifications
• Process improvement and establish best practices
• Establish and manage Enterprise reporting dashboards
• Backup configuration management within ALM tools (JIRA)
• Develop and maintain quarterly updates for Skills Matrix
• Monthly reconciliation of Technology resources to projects (JIRA, Smartsheet, etc)
• Validation of monthly updates for leadership MITs and quarterly DASH prep

Required Experience:

• 2 years experience as a technical support/administrator of an IT ticketing platform

Preferred Experience:

• API knowledge
• Ability to write SQL Scripts
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinking ability with strong problem-solving skills
• Adaptive growth mindset to learn new applications and follow best practices
• Strong organizational and time-management skills, proven ability to prioritize and deliver results on time
• Gather requirements and determine best solution to propose to stakeholders

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email .

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