Position Title: Sales and E-Commerce Coordinator

Reports to: Manager, Planning and Analysis

Location: Springfield, NJ/NYC Area - Hybrid (Office 3 days, WFH 2 days)

POSITION SUMMARY

This function is responsible for sales administration and e-commerce business support for Zenith Watches North America.

REPORTING RELATIONSHIPS

Reports to the Manager, Planning and Analysis. Interacts regularly with Key Internal Stakeholders, both local and at the Switzerland headquarters: Brand President, Regional Sales Managers, Marketing and Communication Managers, E-commerce and CRM Managers, Call Center, Logistic, After Sales, Finance and IT business partners. This position does not have any direct reports.

STRENGTHS FOR SUCCESS

• Excellent analytical skills
• Proactive approach to projects and tasks
• Great people skills; friendly, professional demeanor; positive attitude
• Client and Service Oriented
• Capable of multi-tasking and solving problems

ESSENTIAL JOB FUNCTIONS

• Sales Administration
• Supports Manager and Sales Team with daily and monthly sales reporting and analysis
• Monitors, tracks and communicates incoming inventory
• Supports monthly and annual allocation planning
• Supports and monitors order processing: works with key internal stakeholders to ensure orders are processed correctly and in a timely manner
• Facilitates consignment process and returns
• E-commerce
• Enable and support the dynamic growth of the E-commerce business in North America
• Actively manage e-commerce inventory and product merchandising
• Communicate internally and with end-clients on stock subscriptions, pre-orders, and product waitlists
• Work closely with Call Center and Customer Service teams to follow up and ensure excellent communication for orders, order inquiries and all end-client inquiries
• Enable and ensure the smooth flow of E-commerce operations including front-end, back-end and ordering of e-commerce supplies and materials, working closely with Headquarters and local stakeholders
• Monitor and track retail partner E-commerce websites to ensure adherence to brand standards including use of current visual assets, campaigns, product images and prices
• Supports E-commerce projects on an ad-hoc basis
• Account Support and Coordination
• Oversee and manage sales incentive programs and process rewards relating to these programs
• Manage visual merchandising inventory and shipment of display materials to accounts on a regular basis. Work closely with Sales Managers to ensure the highest standard of brand image in all points of sale.
• Assists in in-store display, shop-in-shop, and visual merchandising project management and maintenance
• Strongly support and contribute to Sales and E-commerce projects, reports and analyses on an ad-hoc basis

KNOWLEDGE, SKILLS & ABILITIES

• Strong organizational skills and attention to detail
• Excellent computer and systems skills (experience with Microsoft Excel, PowerPoint, Teams) and fast learner on new IT/IS systems
• Experience with E-commerce sales and administration
• Good people skills & team player
• Positive can-do attitude and self-starter
• Experience with SAP and Salesforce is a plus
• Experience with account support & customer service is a plus

EDUCATION AND EXPERIENCE

• University or college degree (B.A., B.S. or equivalent)
• Minimum 3-5 years work experience; retail or luxury industry is a plus

Equal Employment Opportunity

The Company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.