Project Manager

What will I be doing?

• Lead multiple customer adoption services projects for Zenoti systems and solutions
• Ensure projects are well-planned, executed efficiently, and delivered with high quality and predictability.
• Manage and maintain project information, including feature definition and scope. Facilitate project reviews with customers.
• Identify significant risks and unknowns, and define and drive resolution plans.
• Manage cross­ team dependencies, and coordinate cross-team initiatives and blocking issues.
• Track and ensure release criteria/minimal viable product is delivered with quality.
• Manage project tracking, metrics and status reporting across adoption and professional services 
• Help with resource allocation, delegation and assignments across solution consultants
• Drive information sharing, and capturing and disseminating best practices across the global services team.

• Independently plan and implement customer engagements. Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
• Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
• Maintain complete documentations and follow organizational processes to ensure successful delivery of engagements.

What skills do I need?

• Strong logical, analytical and problem solving skills
• Strong verbal and written communication, especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions.
• Ability to work in a fast-paced, dynamic start up environment
• Good understanding of MS Excel, MS Office and Google apps, Jira, other project management tools
• Good understanding of constructs of Statement of Work (SOW)
• Strong technical background and ability to understand complex product functionality, design and technical issues, in order to drive the right priorities, trade-offs and resolutions.
• Experience in overseeing multiple complex projects involving integrations with multiple systems, with proven track record of on-time and in-scope project completion
• Experience in implementing and delivering solutions based on cloud SaaS products is a plus.

Requirements

• Bachelor’s degree in computer science or Equivalent experience
• 5-8 years of project management, with at least 4 years of technical project management, leading complex projects for external clients with Integrations to external systems.
• Proven history managing projects for clients, customers, and external stakeholders.
• Extremely well-organized with project information, attention to detail, and exacting quality standards.
• Experience working with remote teams
• PMP or similar certification is a plus
• Ability to travel on short notice up to 20%
• Experience as a Software Developer is a plus
• Experience in the beauty, wellness, spa, salon or fitness industry is a plus.

Benefits

• A competitive salary and equity in the company 
• Comprehensive medical coverage for yourself and your immediate family 
• An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions 
• Unlimited vacation 
• Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives