What are the responsibilities and job description for the Digital Solutions Administrative Specialist position at Ziegler Cat?
Responsibilities:
Administration and support of digital solutions operations (telematics)
ProductLink device (telematics) activations and deactivations
Provide internal/external customer access to applications based on guidelines
Provide subscription activation and deactivations
Perform subscription audit reporting
Support the Digital Solutions Team with onboarding customers
Assist customers with establishing or creating access to digital applications
Requesting and releasing appropriate ED (equipment data) records
Work with digital solution providers to resolve application issues or product issues, including communication to end users
Basic troubleshooting of devices and software applications (after gaining experience)
Other tasks, projects, and duties as assigned
Qualifications:
High school diploma required
Basic knowledge of Microsoft Excel, Outlook, Word, and PowerPoint
Ability to quickly learn and experience new skills
Efficient data entry skills
Outstanding communication and customer service skills
Personal Attributes: Customer Focus, Efficiency, Integrity, Planning and Organization, Problem Solving
Travel:
Minimal travel expected, <10%
Minimum Physical Requirements:
Standing, walking, using hands, talking, hearing
Working Conditions are indoor and quiet
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.
For more information about your equal employment opportunity rights and protections, click here.
For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.
For information about Pay Transparency Nondiscrimination
Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
