Lab IT Support Consultant

We are looking for an energetic, highly motivated independent individual to work at one of our client sites to provide IT deskside lab support technician.  The candidate will work with scientists in a lab environment to address and resolve issues with their lab PCs and data storage issues

What are the job responsibilities?

• Support the end-user desktop including, but not limited to, troubleshooting issues, implementing approved software, and removing older software versions
• Setting-up, maintenance and administration of end user computer devices and related computing environments including systems software, applications software, hardware, and configurations
• Some troubleshooting of lab instruments\lab computer systems interfaces. Assist in data storage solutions
• Take an active role in the Incident Response and Problem Management processes, representing the desktop environment. Provide root cause analysis for problems and measures to mitigate future occurrences for re-occurring issues
• Duties will include troubleshooting and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, imaging, data wiping, asset control, and detailed ticket documentation
• Work with instrument vendors as needed in troubleshooting network or connection issues
• New PC and refresh deployments are also part of the duties
• Provide positive customer experiences when working with users

What are the required skills?

• 5+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
• Excellent Windows 7/10 and Microsoft Office Suite (including O365) trouble shooting skills, as well as hardware trouble shooting skills
• Experience in using a ticket system experience is a plus
• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills are required
• Hands-on experience with Windows/Linux/Mac OS environments
• Full understanding of Quality management activities related to qualification, GxP Validation and change management of IT Systems
• Ability to understand and follow GxP application support documents including SOPs and technical configurations documents
• Ability to work with all levels of staff within and outside of IT and outside the organization
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
• Strong written and verbal communication skills
• Associate Degree or technical institute degree or equivalent experience required