TPM, Service

Who is Monarch Tractor? 

Monarch Tractor has created the world’s first fully electric, driver-optional, smart tractor committed to elevating farming practices to enable clean, efficient, and economically viable solutions for farmers today and in the future. Monarch provides a platform for farmers to make the transition to productive, precise, profitable and sustainable farming practices. As we seek to revolutionize the farming industry and accelerate the future of clean farming, we approach every problem with a farmer-first mentality to create electric, autonomous, and intelligent solutions. Our team is made up of engineers, farmers, and industry experts who have committed themselves to building the future of agriculture. We believe the best solutions always come from collaboration amongst diverse perspectives and backgrounds. 

 Job Overview: 

We are seeking a highly skilled and experienced Technical Program Manager to join our Service Department. The Technical Program Manager will play a key role in leading and coordinating technical projects and initiatives within the Service Department, ensuring the successful delivery of high-quality service solutions to our customers.

Responsibilities:

1. Project Management:

• Lead the planning, execution, and delivery of technical projects within the Service Department, ensuring adherence to project timelines, budgets, and quality standards.
• Coordinate cross-functional teams, including service technicians, engineers, product managers, and external partners, to drive project success.

2. Technical Expertise:

• Serve as a subject matter expert in tractor technology, diagnostics, and repair processes, providing guidance and support to the service team as needed.
• Stay abreast of industry trends, best practices, and emerging technologies related to agricultural machinery and service operations.

3. Customer Engagement:

• Collaborate with the Customer Support team to identify customer needs and requirements, translating them into actionable service projects and initiatives.
• Maintain regular communication with customers to provide updates on service projects, address concerns, and ensure overall satisfaction.

4. Process Improvement:

• Identify opportunities for process improvement and efficiency enhancement within the Service Department, implementing initiatives to optimize service delivery and customer experience.
• Develop and maintain standard operating procedures (SOPs) for service operations, ensuring consistency and quality across all service activities.

5. Quality Assurance:

• Establish and maintain quality assurance processes and procedures for service operations, conducting regular audits and inspections to ensure compliance with quality standards.
• Work closely with the Quality Control team to address any service-related issues or defects, implementing corrective actions as necessary.

6. Performance Monitoring and Reporting:

• Monitor key performance indicators (KPIs) and metrics related to service performance, analyzing data to identify trends, patterns, and areas for improvement.
• Prepare regular reports and presentations on project status, performance metrics, and service department initiatives for management review.

Qualifications:

• Bachelor's degree in engineering, business administration, or related field; advanced degree preferred.
• Proven experience in technical program management, preferably in the agricultural machinery or automotive industry.
• Strong understanding of tractor technology, diagnostics, and repair processes.
• Excellent project management skills, with the ability to lead cross-functional teams and deliver results on time and within budget.
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with internal teams, customers, and external partners.
• Demonstrated problem-solving abilities and a proactive approach to identifying and addressing technical challenges.
• Proficiency in project management tools and software, such as Microsoft Project, Jira, or Asana.
• Knowledge of quality assurance principles and practices, with experience in implementing quality management systems.
• Strong analytical skills, with the ability to analyze data and make data-driven decisions to improve service operations.
• Certification in project management (e.g., PMP) is a plus.

PERKS OF JOINING OUR TEAM

• Monarch Tractor is proud to offer Competitive Benefits Package including Medical, Dental, Vision, Life & Disability, 401K, and DTO.
• With positive values, a productive atmosphere and a commitment to excellence, Monarch Tractor encourages employees to maximize and realize their potential.
• The salary range included in this job posting is relevant to applicants that reside or work in the Livermore, CA area only. Salary offers will depend on your experience, knowledge, skills, education, and location. Actual salary may vary due to these and other factors.

 This is not a remote position.

The ideal candidate is excited about working in-person with peers in Livermore. We bounce ideas off of each other and strive to achieve maximum collaboration.  We want someone who’s excited to be part of the collaborative culture and contribute to that energy.

We would love to get to know you better and you get to know us better! You can easily apply!

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

We embrace challenges and strive to make the impossible possible each day. We’re not in this to do what’s easy or to be mediocre. We want to create something legendary and leave our mark on the world. We’re ambitious, we’re gritty, we’re humble and we’re relentlessly resourceful in pursuit of our goals. If this sounds like you then you might be a great fit!