Customer service rep

This is not your typical logistics job! Check out our unique #workperks :

• Birthday and work anniversary off
• 3 weeks of PTO & 6 holidays
• In-office bar & coffee bar
• Formal mentorship program
• Top of the line wellness program
• Financial wellness program
• Monthly prize wheel spin
• Social events regularly
• Diversity & inclusion initiatives
• Tuition reimbursement & certification funds
• New office in Grandview
• Weekly engagement surveys

Zipline Logistics is a multimodal transportation provider that specializes in shipments for CPG, food, and beverage manufacturers.

Our Purpose & Values

Ziplines purpose is to improve the lives of transportation professionals. Our values of Partnership, Integrity, Accountability, Communication & Education and Experience drive us in everything we do internally with our employees and externally with our customer and carrier relationships.

As Logistics Consultant, you will be responsible for managing either the customer operations or carrier capacity for Zipline's customers shipments.

All Logistics Consultants are placed on a cohesive team to work together to solve freight problems for our customers. Zipline offers a fast paced, fun and encouraging environment to help you to achieve your goals in this important specialist role.

Zipline has a clear career progression to help you in mapping out your career in logistics through several easily attainable promotional opportunities.

We believe in continuous feedback and will keep you on track with your goals through quarterly and annual performance discussions.

Your success is our success, and Zipline provides you with the necessary training and tools to succeed right away. In this role you will be provided with a formal mentor and extensive training in areas such as : transportation, operations, customer sales, price negotiation, and many more topics.

We are committed to preparing you to be the best you can be in your position and as an employee of our company!

Essential Job Functions :

• Daily transaction and client solutions management :
• Works directly with customers & carriers aiding in booking, scheduling, tracking, quoting and managing their shipments from beginning to end.
• Client relationship management :
• Assessing clients needs, advising on effective transportation solutions and alternatives, monitoring shipments, solving issues before they impact clients, organizing / analyzing / reporting information for clients to assist them in decision-making.
• Generating new business :
• Prospecting, qualifying, and making contact through phone and face-to-face meetings in our designated markets.

What you need to be successful :

• College degree in any field is a plus, BUT NOT REQUIRED
• Experience in transportation or logistics industry also a plus, BUT NOT REQUIRED
• Experience in a customer service role, military, service, hospitality or retail industry
• Written and verbal communication skills
• Project and process management skills

Pay and Benefits

• Total compensation is $32,500 - $34,000 annually with a bonus / commission component that starts after one month.
• Total compensation once earning bonus / commission for 12 months is $42,400-$44,000
• Generous 401k match through Empower Financial
• Anthem Benefits Package
• High Deductible Health Plan
• Generous employer Health Savings Account (PNC)
• Dental and Vision- premium at no cost to employee
• Employer paid life insurance and Shor-Term Disability
• Generous Employee Assistance Program including 6 free counseling sessions to employees and family members

Work among the best- and the most fun!

• Best Places to Work Award winner- Columbus Business First
• Wonderful Workplaces for Young Professionals Award winner- Columbus Young Professionals
• BBB Torch Award for Ethics winner
• Inc 5000 Award and Fast 50 Award for growth

Check out all of our awards at

Zipline Logistics is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity / expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Zipline Logistics follows CDC and state and local requirements regarding COVID-19 safety. All employees, candidates and visitors are expected to comply with Zipline COVID-19 procedures.

Apply for Logistics Customer Service Rep

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Last updated : 2024-05-14

Salary : $32,500 - $34,000