Fiber Installer

Position Title:  Fiber Installer

Union: IBEW 89

$20.00 to $27.00 hourly DOE

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.   

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. 

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.  

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.  

Job Summary 

The Fiber Installer is responsible for engaging and developing customer relationships and providing solutions to our residential and small business customers through Ziply Fiber products and services. All our employees are ambassadors of Ziply Fiber within our communities.  Experience is preferred but not required because we will train new employees, so the position is ideal for someone who has the desire to learn the trade of fiber-based and equivalent services installation and maintenance.

Essential Duties and Responsibilities:  

The Fiber Installer may be assigned one or more duties. These duties include, but are not limited to, the following:

·         Provide a best-in-class customer experience and serve as an ambassador of Ziply Fiber within our communities. 

·         Understand and adhere to company safety protocols and policies. 

·         Install, maintain and repair fiber-based and equivalent services for connectivity (i) starting from and including the first physical aggregation point in the network where a port for a specific customer is assigned; (ii) to the multiport service terminal or equivalent connection point (MST); and (iii) from the MST to and in the premises for residences, multi-tenant environments and businesses ordering services that do not ordinarily require the skills of a Special Services Technician, including customer premises equipment.

·         Understand and demonstrate basic voice and data uses and applications.

·         Use and understand automated dispatch equipment (i.e., handheld terminals), and appropriate test equipment to verify proper installation and/or repair.

·         Read and understand fiber and equivalent service orders and service calls. 

·         Adapt to changes in the business to include advances in technology, new skills, and procedures.

·         Communicate effectively and accurately with customers to eliminate repeat service calls.

·         Be self-motivated and follow through on assignments to completion in a timely manner.

·         Read and interpret outside plant drawings for drop placement, customer service orders and repair tickets.

·         Promote and create sales leads of the company’s products and services, participate in the company’s sales referral programs during assigned working hours.

·         Complete company provided training. 

·         Always maintain a professional appearance and manner. 

·         Performs other duties as required to support the business and evolving organization.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The individual in this position must possess the following qualifications:

·         High school diploma or equivalent.  

·         Experience supporting and interacting with customers preferred.  

·         1-2 years of experience in fiber data and voice installation and maintenance preferred.

·         Must possess and maintain a valid State Driver's License and satisfactory driving record.

·         Must complete a pre-employment drug screening. 

·         Additional certification, licensing, or experience (e.g., hosted voice, ethernet, Fiber, Optics, flagging, CPR etc.) is a plus. 

·         Understand different PC operating systems.

·         Telecommunications wiring color-code competency.  

·         Proficient in MS Outlook, Word, and Excel.  

Knowledge, Skills, and Abilities: 

·         Ability to work nights and weekends, as well as on-call rotation as required.

·         Ability to work aloft from heights.

·         Ability to follow through projects to completion in a timely manner. 

·         Ability to remain calm in high stress situations and demonstrate good judgment.

·         Basic keyboard and software skills.

·         Good mathematics skills.

·         Active listening, decision making and strong problem-solving skills.

·         Ability to communicate effectively with customers and provide excellent customer service.

·         Strong verbal and written communication skills.

·         Ability to read and understand road maps, discern street signs, and address numbers.

·         Ability to be unaffected by flashing lights and strobes.

·         Ability to operate equipment to perform the essential functions of the job (i.e., splicing tools, test equipment, computer/laptop, phone, and company vehicle.)

·         Ability to drive on behalf of the company in a safe and responsible manner.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Fiber Installer work involves driving a motor vehicle and must be able to perform all functions of operating a motor vehicle regularly and safely. Essential and marginal functions may require maintaining physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and regularly position oneself (i.e., bend, twist, reach, grasp, push, pull) to handle, lift and carry objects over 75 lbs.

Work Environment 

The Fiber Installer will frequently work in cold or hot temperatures and at heights over 15 feet. Work occasionally will be in confined spaces (i.e., attics, crawl spaces, trenches) and involve moderate to high noise levels. The Fiber Installer will also work near power lines and electricity, as well as work and travel in inclement weather. 

Diverse Workforce / EEO: 

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as a condition of employment. Ziply Fiber may require a pre-employment drug screening. 

Ziply Fiber is a drug free workplace.  

The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This document in no way constitutes a contract of employment. Ziply Fiber reserves the right to modify job descriptions, policies, or any other procedural documents at any time and for any reason without prior notice.