Implementation Specialist

Data ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accounts receivable (AR) teams to deliver more—from better patient outcomes to operational efficiencies and greater revenue capture. We leverage decades of clinical expertise, relentless customer focus, and a powerful cloud-based platform to help tackle the unique challenges of healthcare from EMS dispatch to facility discharge and AR optimization. Our business exists to help save more lives through data-driven innovation and interoperability, opening new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement. Job Summary The Implementation Specialist is the front line person for ZOLL’s Customer Success Organization. This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan. The Implementation Specialist will evaluate the client’s billing processes, provide comprehensive training on ZOLL Data Billing products and work collaboratively with our clients to ensure they have a positive implementation experience. Product training is completed both onsite at the client location (travel required) and remotely via web based tools. The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities. This position works closely with other members of the ZOLL team on project planning, process improvement, tracking product requests from customers, training consistency and the development of training related material and documentation. Responsibilities Effectively train clients on the use of ZOLL software based on best practices, and work collaboratively with customers on their system configuration. Assist in the development and ongoing maintenance of training and process material essential to the success of the implementation process. Coordinate with support and product team to resolve customer issues during implementation process. Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products. Act as a training and product resource for other members of the ZOLL team. Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience. Work toward client success as an effective team member. Qualifications Experience in teaching, training or supporting others Understanding of adult learning challenges and how to overcome them Very strong customer oriented focus and the ability to professionally handle difficult situations Excellent communication, documentation, grammar and interpersonal skills Good technical aptitude for working with software and Microsoft Windows A high level of professionalism and the ability to think analytically Knowledge and experience in healthcare billing (specifically EMS billing) is a plus Demonstrated leadership skills Ability to travel up to 50% Perks & Benefits ZOLL provides a casual work environment, competitive salaries, and a compensation structure that rewards contribution and hard work. Additionally, we have stocked kitchens, free daily organic fruit delivery, on-site fitness center, on-site cafe, dry cleaning service, social events and much more! Our benefits package includes 401(k), medical, dental, vision, life, AD&D, flex spending accounts, STD/LTD, Paid Time Off and tuition assistance. ZOLL appreciates and values diversity. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, gender identity, genetic information, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law. ADA: ZOLL will make reasonable accommodations in compliance with the Americans with Disabilities Act of Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. ZOLL Medical Corporation appreciates and values diversity. We are an Equal Opportunity Employer M/F/D/V. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.