Deskside Support

DESKSIDE SUPPORT
Marysville, OH
CONTRACT

Job Description

· Provide hardware / software / network problem diagnosis / resolution via telephone & hands and feet support for all customer’s end user Issues for Windows, Mac, Printers, Handheld devices and any other infrastructure equipment.

· Coordinate and manage relationships with vendors and support staff that provide hardware / Software / network problem resolution.

· Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.

· Work closely with Support Groups like help desk, GAM peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.

· Projects: perform effectively as project leader or project team member as required for all internal assignments.

· Training: Be willing to participate & provide in on the job and commercial training designed to enhance skills and support capabilities.

Eligibility, Knowledge, Skills & Experience

· Strong 4-7 years Deskside technologies hands on experience

· End User Standard office productivity applications install/ troubleshooting

· Desktop/Laptop OS build on Windows and MAC Platforms.

· Imaging using Ghost software

· HP Desktop/DELL/Toshiba laptop hardware support.

· Printer support for Personal and Network Printers.

· People Management Skills is a very strong Aspect.

· Blackberry provisioning/ troubleshooting

· Standard Business applications client side install/basic troubleshooting

· Inventory management

· Assistance in liquidation of assets work

· Assistance in litigation related data discovery work

· Assistance in Patch Management client side troubleshooting

· Assistance in software distribution using Bigfix/SCCM etc

· Should be able to use Remedy Ticketing system and manage queues

· Strong verbal and written communication skills

· Strong customer relationship handling skills

· Strong vendor coordination skills

· Good team player

· Ability to work with minimal guidance and drive things to a logical conclusion

· Exp. working on SCCM and BOMGAR is a desired skillset

Years of Experience

· Relevant: 4-5 years of experience

Job Type: Contract

Salary: $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Marysville, OH 43040: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 3 years (Preferred)
• Windows: 3 years (Preferred)

Work Location: One location

Salary : $20