What are the responsibilities and job description for the Shift Leader position at Zoes Kitchen, Inc.?
We are looking for a Shift Leader to oversee operations and workers during scheduled shifts. Shift Leader responsibilities include managing cash, resolving conflicts and checking equipment. Ultimately, you will ensure all aspects of your shift run smoothly and effectively. Weekend availability is a must. If you’re a leader committed to quality service and have experience in our industry, we’d like to meet you.
Responsibilities
- Provide direction and feedback to workers during shifts
- Schedule employee shifts and assign duties
- Handle last-minute absences by finding coverage or informing GM/GMIT
- Train and coach new employees
- Communicate the need for repairs or replacements to management for any faulty equipment
- Check cash drawers and prepare bank deposits
- Ensure health and safety standards are followed
- Address customer and employee complaints
- Resolve conflicts between workers
- Foster and maintain a positive work environment
Skills
- Proven experience as a Shift Leader or relevant managerial role
- Knowledge of the industry and relevant health and safety regulations
- Commitment to excellent service
- Working well within a team
- Leadership skills and ability to make decisions fast
- Strong problem-solving aptitude
- Ability to stand for long periods
Job Types: Full-time, Part-time
Pay: From $14.50 per hour
Benefits:
- Employee discount
- Paid time off
- Paid training
Physical Setting:
- Fast casual restaurant
Schedule:
- Day shift
- Evening shift
- Night shift
- Weekend availability
COVID-19 considerations:
High touch areas sanitized regularly, all employees must wear a mask.
Application Question(s):
- Are you available to work on weekends? (required)
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location