What are the responsibilities and job description for the Campus Manager position at Zollege?
JOB DESCRIPTION
Campus Managers support the in-class student experience by hiring, training, and managing instructors, working closely with our doctor partners to create an excellent classroom experience, and overseeing inventory and supplies ordering for each school. Campus Managers are committed to our mission of producing freedom through education and possess a willingness to do whatever it takes to ensure our students succeed.
This is a hybrid position
Comp: $50,000-60,000 based on experience with $10k in annual bonus potential
KEY RESPONSIBILITIES
- Recruit, onboard, train, observe, coach, schedule, and manage instructors
- Implement observation and performance management system for instructors
- Visit classes for face-time with instructors and students at a regular cadence
- Be “on-call” each Saturday to support successful Saturday classes
- Ensure instructors and students have the required materials to successfully complete the programs
- Build strong, nurturing relationships with doctor partners and office managers
- Increase graduation rate through supporting instructors to improve the classroom experience
- Communicate with instructors to discover and solve key issues
- Collaborate with partner Student Success Advisor to produce an excellent student experience that leads to 90% graduation rate
- Assist company in promotional efforts for the schools under your supervision
- Attend industry and community events on behalf of Zollege and its schools
- Complete reporting duties, site inspections, and all other compliance-related requirements
- Follow all and ensure team is following all company policies and procedures
- All other duties as assigned.
REQUIRED SKILLS AND EXPERIENCE
- Management experience (3 years)
- Previous experience working in a CRM (3 years)
- Customer service experience (3 years)
- Multi-site management
- Working on a computer with email, cloud-based software, etc. (5 years)
- Dispute resolution experience
- Ability to maintain a calm demeanor under pressure
- Problem solving
- Adaptability
DESIRED SKILLS AND EXPERIENCE
- Previous sales experience preferred.
- Experience in Hubspot
- Experience in adult education
- Dental and/or medical office management experience
- Previous experience as a Dental or Medical Assistant Instructor for us is strongly preferred.
PHYSICAL REQUIREMENTS
We believe that good health is the doorway to a rich life, according to each individual’s unique definition of what each means. This position takes place in an office environment and remote environment. No physical demands required at this time for this role. Travel may be required from time to time.
Zollege EEO STATEMENT
Zollege is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran’s status, or any other basis protected by law.
Salary : $10,000 - $60,000
