Cisco Services Specialist

About Zones Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The Cisco SMARTnet Specialist is responsible for supporting the overall efforts of the sales team. This involves, but is not limited to, quoting, renewals, and rebates of Cisco SMARTnet to clients by supporting the sales team. Other job responsibilities include understanding all the Cisco programs and rebate programs, attending required conference calls.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage Cisco Smart Net Total Care, Portal adoption opportunities for our top end customers.
• Develop compelling and effective programs and collateral to support Zones Cisco Smart Net Total Care strategy.
• As the subject matter expert, provide guidance on the best Cisco Smart Net Total Care strategy to embrace in order to reach target segments.
• Develop and support communication roadmap for all process, programs and announcements, internally and externally.
• Build relationships and work closely with partner's representatives to execute programs and remain appraised of partner's solutions.
• Actively participate in IBLM campaigns to uncover potential Smart Net Total Care opportunities.
• Develop and maintain levels of expertise in Cisco Smart Net Total Care products, programs and policies in order to support and enable the Sales organization, and customers.
• Proactively drive top-line revenue for Cisco Smart Net Total Care to achieve sales and team goals, through outbound calling and collaborating with Zones Sales teams.
• Maintain tracking data and manage progression on CRM pipeline, deal registration, and open quotes with a primary focus on bringing opportunities to close.
• Participate in the development and execution of Cisco Smart Net Total Care marketing programs and strategies
  • Assist the PPM Manager and partner representative to create programs to drive sales increases of Cisco Smart Net Total Care products.
• Act as the main point of contact and Subject Matter Expert for all internal sales questions pertaining to Cisco Smart Net Total Care products and programs.

We are seeking candidates with the following qualifications and skills:

Education, Certifications, & Technology Requirements

• BA/BS in a related field
• Cisco Certification for Completion on Service Contract Center
• Cisco Product Essentials Certification
• Cisco Service Sales Best Practices Certification

• Cisco Sales Expert Program (CSEP E-Learning v4.0)
• Cisco Service Training
• Excellent verbal and written communication skills

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Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

All qualified applicants Solicitations/Advertisements for Employees shall state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

At Zones, work is more than a job –with exciting career with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a colab culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Salary : $55,000 - $70,000