Cloud Project Manager

Position Overview

The Cloud Project Manager‘s role is to plan, manage, and execute multiple project initiatives that create and sustain comprehensive solutions to deliver a world-class customer experience. These deliverables are managed from initiation to project close-out to ensure the quality of deliverables and timely completion. The role reports within the Program Management Office and oversees a portfolio of large, high-budget customer projects by managing the day to day operational activities across various internal functional departments within Zones.  These projects generally include those that are in a solutioned state / pre-start-up mode, pre-implementation phase or are in progress (either in transition or steady-state). This role ensures projects align with the business strategy and deliver on time, boosting productivity and scalability while improving profitability.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Cloud Project Manager is primarily responsible for:

• Manage the day to day operational activities of large-scale, high budget projects across various internal functional departments within Zones.
• Responsible for a successful delivery in a matrix resource environment for all project deliverables. 
• Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through regular and proactively scheduled meetings and reporting or emails. 
• Manage project activities through the effective use of project management principles and the specific methodologies adopted by the PMI and Zones to achieve timely project completion and meet the defined project business objectives. 
• Develop and execute project plans for major Zones initiatives, in a matrix capacity with project team members throughout the organization. 
• Present recommendations for effective consensus decision making, taking into consideration risk analysis and impact assessment for project milestones.  
• Develop project resource and cost estimate plan 
• Monitor actual project expenditures against project estimates and budgets. 
• Provide accurate and timely budget reporting to the customer as well as internal stakeholders
• Meet or exceed project budget profit targets. 
• Maintain effective communication and coordination with the project sponsor/business owner to ensure that business objectives are met and any changes are clearly communicated by effectively communicating with project team members, senior management and other managers whose staff are involved in projects.
• Conform to customer service level agreements (SLA’s) to ensure decreased liability and penalties for not meeting SLA requirements.
• Use advanced technical knowledge to perform and apply new technical procedures.
• Provide technical direction, guidance and support to other Project Managers and Project Coordinators.
• Lead and Manage teams of multi-skilled resources to ensure goals and deliverables for the projects are being met and or exceeded
• Recommend and implement improvements to existing technical procedures based on understanding of new technologies.
• Other duties as assigned

We are seeking candidates with the following experience and skills:

Education:

Bachelor’s Degree and/or a minimum of 5 years project management experience with at least 2 years managing large, complex Cloud IT projects which demonstrate a broad and deep understanding of complex business processes, multiple platforms and language technologies and financial management.

Required Experience:

Mandatory:

• Proficient in Budget analysis and understands and has used standard PMI-based financial formulas to analyze earned value
• Demonstrated track record for managing complex operational projects, including awareness of business activities.
• Demonstrated success at influencing people and initiating changes in business practice
• Proven experience effectively interacting with customers, including relationship building.
• Ability to work with customer management teams to provide status and set expectations to ensure project success.
• PMI member with expert skills using PMI methods in work products/project execution including change management, risk management, and issues management.
• Experience delivering presentations to customers as well as the Zones management team
• Negotiation skills to achieve coordination and results.
• Ability to demonstrate clear understanding of managing all project phases
• Ability to effectively and proactively manage changes in project scope
• Experience and success in managing service level agreements with penalties
• Experience with, or managing projects with, field-based deliverables, and practical experience with concepts such as technician utilization, ticket backlog, and workload balancing
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to proactively develop and implement strategies that significantly mitigate risk
• Ability to work and adapt to change in a fast-paced environment
• Proficient in MS Project, Microsoft Word, Excel, PowerPoint, Smartsheet and Outlook 

Desired:

• PMP certification or matriculating
• Experience with the concepts of Cloud Fundamentals
• Experience with Microsoft Visio and Teams
• Experience with Tenrox time tracking and billing system

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As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!