Licensing Advisor

 

Position Overview

The Licensing Advisor (LA) is an expert in Software and Cloud products, on-premise and cloud licensing, and programs. They are responsible for supporting our account sales teams within his/her assigned region. The person in this role is expected to take a consistently proactive approach to advise customers on their software and cloud strategy. By providing expert guidance LAs are expected to discover software and cloud business in the region with existing and new customers. The LA is the resource in the region for sales success with customers and serves as the expert on the customer’s software, cloud strategy, and licensing.

In developing the initial success with a customer, the LA will work with internal teams and external partners to define and deliver the combination of software, services, and cloud and software asset management that the customer requires to achieve their goals.  To do so the LA engages in opportunities with account teams to, capture requirements from the customer, describe the elements of the solution, and understand the software licensing and cloud consumption impacts of the solution. In addition, the LA will manage the ongoing licensing and consumption needs of the clients, leveraging Zones’ processes and technology stack.

 

STRATEGIES AND ESSENTIAL FUNCTIONS:

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide expert level knowledge to customers on trends and strategies for software and cloud practices.
• Provide Expert Level knowledge on Zones software/cloud partners as well as Zones services and value adds.
• Evaluate customer licensing and subscriptions to provide customers with options to optimize.
• Understand software/cloud lifecycles and help customers move through the Land, Adopt, Expand, Renew (LEAR) process.
• Proactively work with Account managers to identify opportunities for upsell, cross sell and services.
• Communicates with client and stakeholders to schedule business reviews, status calls, etc.
• Aids in presentation of reports and presentations as needed
• Support standardized reviews with clients to ensure all licensing requirements are met
• Timely and effective communication with licensees on relevant business needs, on-and offboarding, and product reports
• Maintain ticketing system case documentation related to activities and projects
• Deliver and proactively manage client install base to maintain customer satisfaction
• Ownership of all customer licensing, internal and external parties and existing client questions
• Proactively manage “red flag alerts”-heavy client communication interaction
• Analyze trends, pricing analysis and customer input to close custom deals
• Issue/Risk mitigation and resolution, work closely across departments to drive resolution and recovery
• Work closely with SAM team to delivery internal reporting on key lifecycle events

METRICS

 

metrics can include some or all the below and can be changed without notice to meet company standards:

 

• KPI’s as defined
• Increase in cloud transformation from MS Enterprise Agreements to CSP

 

SUPERVISORY RESPONSIBILITIES

 

List any management responsibilities.

• none

MINIMUM QUALIFICATIONS

 

EDUCATION/CERTIFICATION:   

4-yr degree preferred but not required

In-lieu of degree equivalent education, certifications, training and work-related experience

 

CERTIFICATES/LICENSES, ETC.:    N/A

 

REQUIRED EXPERIENCE:

• 2 years working with Tier 1 software publishers
• 3 years of account management with prior experience in IT software support
• Experience working in ticketing systems
• Excellent verbal and written communication skills
• Demonstrated ability to provide world class customer service
• Demonstrated strong communication and proven ability to resolve complex issues a timely manner
• Ability to act quickly to issues and develop solutions
• Demonstrated track record of achieving productivity goals

PREFFERED EXPERIENCE:

• Experience with Microsoft product terms and conditions
• Adobe experience a plus
• Completion of Microsoft MCP (Licensing)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

 

Physical Demands:

The physical effort typically applied in this job includes (check all applicable boxes):

 

	Lifting		Pulling		Reaching		Manipulating
	Carrying		Pushing		Shoveling	X	Keying/typing

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stoop, reach, stand, walk, lift, pull, push, grasp, talk, hear, see and use repetitive motions, While performing the duties of this job, the employee may frequently lift and/or move up to 70 lbs. of material, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus. The position requires the individual to meet multiple demands from several people and interact with other staff / departments

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level in the work environment is moderate to loud.
• Motorized lift trucks operate in close proximity to work environments.
• Shipping docks are not enclosed causing temperature fluctuations in work environment during seasonal climate changes.

 

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As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones offers a comprehensive Benefits package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!