ServiceNow Developer

History of the role:

• Lost a really great resource mid last year and have a very hard time sourcing a replacement- they have been burned by another vendor
• Received some junk resumes with false info.
• Got burned by a Ring who would have one person interview but have another person do the work.
• have been w/out this resource since mid last year. This has affected their productivity quite a bit and they dont have time for another mess.

Skills needed:

• The guy they lost was perfect for team- Dynamic, grew up in network and desk side support, has server experience, understand all aspects of Enterprise structure
• This person needs to be able to be assigned to a project and take on the responsibility, be creative and able to solve, read between the lines, understanding and grasping concepts. *Creativity is very important
• Not a heads down developer: Must have good Comm skills and interact well with team and others across the organization
• Need ITILL certified and excited for continued IT improvement
• ServiceNow Certs: Admin def and DEV cert would be desirable
• Strong Tech skills overall
• CMDB
• Growing into CSDM: experience/ working knowledge
• Service Mapping
• Discovery: skills gap on the team, need networking experience
• ITSM
• must be open to taking on new things and learning
• No hand holding. Need this resource to be able to jump right in

Environment:

• San Diego current version- they upgrade to every version so Tokyo at some point too
• went through a renewal
• App Engine studio
• Have an old HR Engagement they are keeping: catalog item development
• Monthly Sprints

Team:

• 2 developers (including this person)
• Tina Owns this platform
• Have a team of Jr devs

Selling points for Clear Result:

• Never a dull moment here
• Have a lot of exciting work- new things to pick up and learn
• Mid Size company, get a lot more exposure to stuff across different tech and infrastructure
• New Integrations and some Cross over training opps
• Small but mighty team

Interview Process:

• Panel interview with Current principal developer, Sr PM with SNOW knowledge, IT service Mgr and Tina
• Single panel interview, might do an additional
• Video
• at least an 1 hour
• Calendars fill up quick, about a week out in scheduling interview panel: set proper expectations with Consultants. Once resume is reviewed, interview will most likely be scheduled around 1 week out. 666666666