Key Account Manager

zSpace, Inc.® is a leading-edge technology provider that enables natural interaction with virtual-holographic 3D imagery through its flagship product, zSpace®. Targeting markets including manufacturing, architecture, engineering, government, medical and research, zSpace aims to accelerate design and development processes and increase productivity through interactive 3D visualization. zSpace is a privately held, venture backed company located in San Jose, CA. For more information, visit www.zspace.com.

At zSpace, we empower educators to master the digital space by seamlessly integrating technology with learning. Our team fosters top-notch implementation processes and ongoing customer success management to ensure educators receive optimal support and experience with our products. We seek a passionate Key Account Manager to join our dynamic team, supporting key accounts in the St. Louis area across all aspects of zSpace implementation. The ideal candidate will adeptly engage with district leaders, providing project management, technical support, professional learning, and curriculum planning while driving sales retention and growth. Most importantly, they will help educators and students utilize a solution that provides great value and unparalleled learning opportunities.

Ideal Candidate:

• Thrives in a fast-paced customer success environment
• Innate curiosity and self-driven learning of latest hardware and software
• Excels in leading professional learning and facilitating technology training workshops
• Early adopter mindset towards technology
• Calm under pressure, adept at managing unexpected technical glitches
• Passionate about assisting educators in instructional and curriculum connections with technology
• Understands contemporary educational landscape and articulates teaching and learning philosophy
• Actively engages in professional learning communities, eager to collaborate and overcome challenges with technology successfully
• Skillful at connecting with adult audiences, delivering well-received instruction and guidance across technology comfort levels

Responsibilities:

• Cultivate and maintain strong relationships with key accounts, understanding their needs, goals, and challenges
• Act as primary point of contact for key accounts, ensuring timely and effective communication
• Manage and execute account success plans to drive adoption, satisfaction, and retention
• Regularly assess account health, identifying growth and expansion opportunities
• Provide expert-level technical support, promptly addressing inquiries, issues, and challenges
• Diagnose and resolve complex technical problems related to zSpace products and solutions
• Collaborate with cross-functional teams to escalate and resolve technical issues
• Develop and maintain client technical knowledge resources
• Coordinate and conduct training sessions for key account stakeholders
• Provide ongoing guidance and support, empowering key account teams to troubleshoot technical issues independently
• Stay informed about product updates, new features, and industry trends
• Gather feedback from key stakeholders, collaborating with internal teams for product enhancements
• Continuously evaluate and optimize account management and technical support processes

Skills:

• Customer advocacy and problem-solving skills, preferably within education or high-tech sector
• Thought leadership in defining processes and solutions
• Change agent adept at identifying new opportunities
• Strong project management skills
• Proficiency in business management tools and technical troubleshooting
• Excellent communication and problem-solving skills
• Ability to thrive in a fast-paced, dynamic environment

Required Experience & Qualifications:

• Bachelor’s degree in instructional technology, science education, or related field
• 5 years experience in account management or customer success, preferably in education technology
• Classroom teaching, educational technology integration, or curriculum development experience
• Knowledge of academic and technology standards
• Experience supporting and coaching teachers
• Strong technical aptitude and troubleshooting skills
• Excellent communication skills
• Ability to build and maintain strong relationships
• Self-motivated with passion for delivering exceptional customer experiences
• Daily commute to St. Louis, Missouri

Preferred Experience:

• Master’s Degree in education or instructional technology
• K-12 administrative experience
• Experience with AR/VR and zSpace in educational settings

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• account management or customer success: 5 years (Required)
• classroom teaching: 1 year (Required)
• curriculum development: 1 year (Required)
• educational technology integration: 1 year (Required)

Ability to Commute:

• St. Louis, MO (Required)

Ability to Relocate:

• St. Louis, MO: Relocate before starting work (Required)

Work Location: In person

Salary : $70,000 - $95,000