Content Writer

Job Title: Content Writer

Location: Richmond, VA

Position Type: Contract

Work Type: Onsite

Rate: Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Job Description

The Customer Service Division of DPU is seeking a skilled Process Writer to develop creative and engaging content for various operational areas.

This includes job/desk aids, process reminders, procedural checklists, FAQs, operating procedures, and other relevant documentation.

The ideal candidate will be proficient in Microsoft Suite, Teams, and possess a toolkit of modern software applications to enhance content creation and distribution.

Key Responsibilities

• Content Development: Create and manage comprehensive documentation such as standard operating procedures (SOPs), job aids, FAQs, newsletters, and other relevant content for employee consumption.
• Collaboration: Meet with business owners and front-line staff to understand business needs and translate these into clear, actionable content. Work closely with internal stakeholders to ensure alignment and consistency in messaging, branding, and style.
• Editing and Quality Control: Edit existing content to ensure voice, grammar, and style are consistent with established branding and style guidelines.
• Framework Development: Develop and maintain a standard operating procedure framework to support consistent and effective content development.
• Regular Updates: Review and update information on a daily, weekly, and monthly basis to ensure all content remains current and relevant.
• Updates and Maintenance: Stay up to date on operational changes and ensure all content is current and relevant. Create and schedule process reminders, distribute process changes, and other time-sensitive information via Microsoft Teams for multiple division channels.
• Content on Demand: Respond to urgent content creation requests, delivering high-quality materials within tight deadlines.
  
  

Qualifications

• Education: Bachelor’s degree in English, Communications, Technical Writing, or a related field.
• Experience: Minimum of 3 years of experience in technical writing, content creation, or a similar role within a utility or operations environment.
  
  

Skills

• Proficient in Microsoft Office Suite, Teams, and Canva.
• Strong writing and editing skills with a keen eye for detail.
• Ability to understand and translate technical information into clear, concise documentation.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• High level of competence in technology, including AI, website updating, OneDrive, and other complex digital sharing tools.
  
  

Preferred Qualifications

• Experience in the utility industry, particularly in water and gas operations.
• Familiarity with modern software applications used in content creation and distribution.
• Experience writing process and procedures for customer service or a call center
• Experience writing process and procedures for government or federal regulations.
• Prefer candidate to have their own toolkit of authoring and content creation tools.
  
  

ABOUT Ztek

Website: www.ztekinc.com

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek’s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Disclaimer

Ztek is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Ztek is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hrd@ztekinc.com Please indicate the specifics of the assistance needed. Ztek encourages all interested and qualified candidates to apply for employment opportunities. Ztek does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.