Practice Manager

Position Description Site Manager   Position Summary Under the general direction of the Director of Site Operations (DoSO), the Site Manager oversees and operates a Zufall Health Center location. Responsibilities include all matters pertaining to clinical support functions, patient customer service, front office operations, facilities, and management of support staff including front desk and clinical support staff. The Site Manager will be the administrative supervisor of the PCMH coordinators and Dental Assisting Supervisor in regard to daily operations, scheduling and patient flow, and will ensure that all performance reviews and staff management issues are addressed in a timely fashion.   The PCMH coordinator(s) will continue to report to the Director of Nursing (DoN) for all clinically related responsibilities and competencies. The Dental Assisting Supervisor (DAS) will continue to report to the Chief Dental Officer (CDO) for all clinically related responsibilities and competencies.      The Site Manager in conjunction with the DoN will conduct the performance review of the PCMH coordinator(s).    The PCMH coordinators, in conjunction with the Site Manager and the DoN, will conduct performance reviews of all clinical staff that report to them. The Site Manager will conduct performance reviews of all front desk staff.   The Site Manager in conjunction with the CDO will conduct the performance review of the DAS.    The DAS in conjunction with the CDO will conduct the performance reviews of all dental clinical staff that report to the DAC.    Essential Functions, Duties, and Responsibilities Consistently adheres to all departmental policies and procedures. Conducts all aspects of job in a professional and ethical manner. Works independently with remote supervision from Dover, but uses available resources for problem resolution as indicated by circumstances or need. Completes assignments in a timely and efficient manner. Maintains high level of confidentially. Works collaboratively with team members to assure the optimal outcomes of care and service. Utilizes departmental resources prudently and appropriately. Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues. Keeps manager or supervisor informed of work­ related issues at all times.   Front Desk and Clinical Support Operations Oversee the day-to-day operations of medical and dental sites. Provide direct supervision to front desk staff and clinical support staff. Maintain a customer-service focus of the medical and dental centers. Implement and maintain all Zufall policies and procedures, and adhere to all compliance and HIPAA regulations. In conjunction with the Director of Site Operations, hire and train front desk staff. In conjunction with Director of Nursing, hire and train clinical support staff. Supervise and coordinate all administrative and clinical support staff work activities. In conjunction with the Director of Site Operations, implement initial and annual employee reviews (clinical support staff in conjunction with the PCMH coordinator(s) and the Director of Nursing) and all front desk representatives. Respond to employee grievances. Respond to patient complaints as appropriate. Manage and maintain front office and clinical operations.  Supervise the ordering of all office supplies. Clinical supplies will be ordered by the PCMH coordinators and Director of Nursing in medical and the dental staff will manage their clinical supplies. Conduct QA audits and chart reviews for funded programs and overall patient medical records. Conduct staff competencies and proficiencies as appropriate for those staff that are directly supervised, and report results to the Director of Site Operations. Receive results of competencies of clinical staff from the Director of Nursing for clinical staff and ensure the completion of the evaluations of the clinical staff. In conjunction with the Director of Facilities, coordinate facility needs and maintenance (coordinate service with vendors as needed). Notify Director of Site Operations of all contracts related to operations or facilities that need renewal. Schedule or assign to designee the scheduling of all clinical support and front desk staff support. Coordinate requested time off to ensure sufficient staffing levels. Work with the managers of other sites as needed to provide sufficient coverage. Attend either in person or remotely all support staff (front desk and clinical) and dental staff meetings.  Conduct regular meetings for staff for both sites. Other tasks as needed and requested.   Knowledge, Skills, and Abilities Knowledge of computer software programs such as Microsoft Word, Excel, and electronic medical records. Excellent customer service skills. Ability to work with very little supervision. Ability to adapt quickly to unanticipated changes in work flow or work process, or frequent changes in insurances rules and coverage changes. Strong general computing skills, including internet, Excel, Word, and practice management software experience; EHR experience a plus, especially eCW Ability to understand, carry out, and remember verbal and written instructions. Bilingual (English and Spanish) preferred Strong, self-directed written and oral communications skills Knowledge of federal programs and community health centers   Education, Training, and Experience Minimum of three years of supervisory/management experience BS or BA required, Master’s preferred Clinical background strongly preferred

Salary : $0