IT Project Manager

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

THE TEAM

Our Information Technology (IT) team is Zuora's internal engineering organization, responsible for creating technology experiences that connect our teams, drive business alignment, and build a stronger, more collaborative work “place.” With a cloud-first approach, we empower our global ZEOs with increased productivity and self-service to enable company growth, scale and flexibility while hardening our security and compliance posture.

THE ROLE

The IT Project Manager will be responsible for managing our internal information technology projects, including software implementations, upgrades, and enhancements. These are often large-scale projects of high complexity, size, and change management risk.

WHAT YOU'LL ACHIEVE

• Become part of the fastest growing team 
• Opportunity to get involved in the executing of large scale finance and CPQ projects
• Manage day-to-day project activities, resources, timeline, scope, budget
• Establish, maintain, and enhance relationships with business customers
• Participate in the creation and continuous improvement of best practices, templates and methodology for our internal Project Management Office (PMO)
• Partner with internal stakeholders and lead cross-functional project teams to understand and accomplish the objectives of the project
• Take ownership and actively manage simultaneous projects through their entire lifecycle by following standard project management processes and methodologies 
• Develop and execute project plans and roadmaps
• Establish and manage project expectations with team members and other stakeholders
• Work with stakeholders to manage project priorities, resources, and objectives
• Ensure the business benefits of the project are clearly understood and the project team establishes appropriate measures of success.
• Track project milestones and deliverables
• Monitor and drive resolution of RAID items, including dependencies
• Escalate critical RAID items, especially those outside of the project’s control
• Monitor and report progress and status to leadership (plan vs. actual)
• Communicate transparently with team and key stakeholders
• Facilitate and lead meetings
• Navigate project changes; remove barriers; coordinate with a variety of cross-functional project team members using change management process

WHAT WE THINK YOU’LL NEED TO BE SUCCESSFUL

• 3 years of hands-on IT project management experience
• Demonstrated ability to simultaneously manage multiple projects and be accountable for project plan, timelines, and deliverables
• Proficient in project management best practices & methodologies, such as waterfall, agile, and/or scrum methodologies and RAID management
• Excellent communication, organizational, and presentation skills, with experience communicating with stakeholders at all levels of the organization
• Results-oriented individual with strong problem-solving skills 
• Experience managing global cross-functional teams
• Experience in setting-up project management frameworks and processes to drive PMO efficiencies
• Self-starter with the ability to navigate through ambiguous situations
• Hands-on experience with Jira, Google Workspace, and PM tools
• Certified PMP professional, Scrum Master, or equivalent is desirable

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences, and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

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