Patient Care Advocate

Zynex Medical
Englewood, CO Full Time
POSTED ON 3/11/2020 CLOSED ON 6/12/2020

Job Posting for Patient Care Advocate at Zynex Medical

Job Details

Level:    Entry
Job Location:    Corporate HeadQuarters - Englewood, CO
Position Type:    Full Time
Salary Range:    Undisclosed
Job Shift:    Day

Description

Full-Time Patient Care Advocate

Zynex is seeking the best Patient Care Advocate in the state to join our team. If you are looking to join an amazing company that is passionate about making a difference in our patient’s lives, then Zynex is the place for you. Zynex has since 1996 been a leading provider of pain management and rehabilitation devices without side effects and striving to reduce the use of opioids.

 Zynex Offers Exceptional Benefits (for Full-Time Employees):

  • Competitive & above-market base pay
  • Health, Dental & Vision Insurance Benefits
  • Additional $50/mo. health benefit for gym membership or other health-related expense 
  • 401K available + company contribution
  • 8 Paid Holidays + 17 Paid Time Off (PTO)*
  • Additional pay for community volunteer work
  • Tuition Reimbursement opportunities

Essential Job Duties and Responsibilities:

  • Initiate telephone, mail, and email contact with patients to complete:
    • Patient Surveys
    • Wellness Checks
    • Notification of Account Status
    • Requests for Updated/Additional Information
    • Other Projects as Assigned (confirming need/use when required by payer, crisis communication with patients, and more)
  • Communicate professionally with patients regarding the use, benefits, and potential coverage of Zynex’ products.
  • Provide patient education as needed on Zynex’ medical products.
  • Maintain accurate records and provide detailed, professional notes in patient files.
  • Operate independently in Zynex Billing System.
  • Meet daily goals as outlined by Billing Department Manager/Supervisor.
  • Dress and interact professionally in an office environment.
  • Follow all company policies and address issues following appropriate chain of command.
  • Be present/visible in the home office 5 days/week (M-F), 8 hours/day. Exceptions to this need prior approval from your direct Manager/Supervisor.
  • Complete other duties as assigned by Management.

Educate on Product Features & Troubleshooting

  • Assist patients with understanding how to use their device.
  • Conduct troubleshooting for common patient usage issues.
  • Answer questions regarding Zynex’s suite of pain management devices.

Minimum Job Qualifications (unless otherwise noted):

  • Genuine interest in helping people.
  • Reliability regarding attendance M-F and arriving to work on-time.
  • Ability to perform with high degree of independent judgment, discretion, and confidentiality; and make complex decisions within short amount of time. 
  • Exceptional communication (written & verbal) skills AND Excellent organizational skills. 
  • Superior phone communication skills with providers, carriers, patients and trainees.
  • Ability to relay confidence and compassion over the phone.
  • Strong attention to detail and good typing skills.
  • Ability to multitask.
  • Background in customer service, patient care, healthcare, and/or sales.

Additional skills that add value:

  • Experience with Durable Medical Equipment (DME) devices (i.e., TENS, E-STIM).
  • Experience in Sales of any kind.
  • Familiar with health insurance billing processes and HIPAA.
  • Bilingual candidates encouraged to apply.


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