Cancellation and Refund Policy

Last Updated: February 2026

This policy describes the terms under which customers may cancel subscriptions and request refunds for Salary.com solutions. This is applicable to Marketplace purchases only.

1. Subscription Cancellation Window

Customers may cancel their subscription within 14 days of the initial subscription start date unless otherwise stated in an applicable order form or master services agreement.

Cancellation requests must be in writing by contacting Customer Support via Email at support@salary.com.

2. Eligibility for Refunds

Refunds may be issued at our discretion and are subject to the following conditions:

• The request is made within the applicable cancellation window
• The subscription is not designated as non-refundable
• The customer is not in material breach of the applicable agreement
• Excessive or abnormal usage has not occurred during the subscription period

3. Cancellation Process

To cancel a subscription:

      1. Submit a cancellation request in writing through an email to Customer Support: support@salary.com
      2. Cancellation will take effect at the end of the current billing period unless otherwise specified
      3. Access to the SaaS platform will terminate upon the effective cancellation date

Failure to cancel prior to renewal for multi-year subscriptions will result in continued billing.

4. Refund Method and Timing

Approved refunds will be issued to the original payment method used for the subscription. Refund processing timelines may vary based on payment provider and internal review requirements.

5. Exceptions - Nonrefundable-Refundable Items

The following are not eligible for refunds once work has commenced:

• One time setup, onboarding, implementation, or professional services fees
• Customized or enterprise specific specific configurations
• Usage based fees, overages, or add based fees, overages, or add on services already consumed
• Subscription renewals after the renewal date or after the refund window for the initial subscription start

6. Access and Data Upon Cancellation

Upon cancellation or termination:

• Customer access to the SaaS platform will be disabled
• Customer data will be retained and deleted in accordance with our data retention and privacy policies
• Customers are responsible for exporting any data prior to termination

7. More

For full terms of service and data usage agreements, please refer to our Data Subscription Agreement.