What are the key duties and responsibilities of a customer service representative?

The main role of a customer service representative is to provide support to customers and act as a bridge between the company and its customer base. This can be done through various channels such as phone, email, live chat, and social media. Depending on the specific position, customer service reps may need specialized knowledge related to the industry or company. The duties of a customer service representative include listening and responding to complaints, managing customer accounts, providing information about the company and its products, handling billing questions, and offering products or services in a sales capacity. When considering a position as a customer service representative, it‘s important to look for qualities such as training opportunities, clear procedures, a supportive team, and a strong career path.