Service Desk Analyst Salary at Aig Technologies Inc BETA

JOB PURPOSE The State Student Systems Administrator will be responsible for supporting the state and school teams for all student system's needs. In addition, partner with vendors and the national systems team to maintain operational systems and staff/student access. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates with all shareholders in supporting day to day operations of the educational systems for assigned state. Provides technical support and coordinates onboarding and training to state and school staff for all assigned systems. Manages student system helpdesk tickets for all shareholders in the assigned state and escalates tickets to the correct vendor and/or escalation team as needed. Trains and supports staff on change management, helpdesk and other procedures as needed. Directly supports each school for state reporting data submissions and partners with the PowerSchool SIS Administrator to ensure the student information system is configured correctly for full funding. Work w

Duties and Responsibilities Help Desk: •Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Prioritize, monitor and document incidents and requests. •Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems. •Record events and problems and their resolution in logs, route Helpdesk tickets as appropriate and coordinate escalation of service requests. •Perform hardware and software troubleshooting with Supervisor's approval, assign to 3rd party resolver in accordance with Vendor's agreements. •Run reports to determine malfunctions that continue to occur. Run diagnostic programs to resolve problems. •Coordinate onsite remediation when necessary. Provide accurate information on IT products or services •Perform user account management. •Utilize remote view and remote-control capabilities to assist in incident resolution. •Perform the administrative activities associated with m

Sr. ISSO Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking an Information Systems Security Officer (ISSO) with DIACAP and/or RMF experience who has deep expertise in security assessment documentation to support Dept. of Commerce systems and efforts to achieve their Authorization to Operate (ATO). This position is located at the client site in the Herbert Hoover building in Washington, DC. The scope of this position includes full life-cycle Assessment and Authorization (A&A) management through all 6 Steps of the RMF process in support of the Government ISSM.In this role, you'll conduct security assessment, and information system security oversight activities in accordance with NIST 800.53 that support systems from the perspective RMF requirements. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who ar

Job Description Job Description We are seeking a self-driven, highly motivated individual to complement our growing IT team. The Help Desk Support Technician will provide technical support and assistance for our client base creating a valuable relationship by listening well to customers and championing client's needs. Working to resolve technical issues and perform necessary programming, helping to ensure that every customer gets top priority status resolution to their IT issues. Must be a self starter committed to learn quickly, participate in problem solving and work well in a team environment. Your role may require driving to local customers location for onsite work. Must have a valid drivers license and vehicle. Job Responsibilities/include but not limited to: Provide Level I and level II troubleshooting support assistance for stand-alone workstations, including hardware refresh, security application patching and virus protection for our customer desk-top support. Track and documen

IT Service Desk Analyst As a Service Desk Analyst, you'll be the face of Technology for internal end-users. You'll solve IT-related issues, handle service requests, and act as the users' advocate ("Voice of the User") within the Technology department. This crucial role involves managing incidents, fulfilling requests, and ensuring a smooth IT experience for users. The ideal candidate has excellent troubleshooting skills, a strong commitment to customer service, and a proactive problem-solving approach. Responsibilities: Receive, log, and categorize incidents and service requests through service management software. Using your system knowledge, you'll determine what can be resolved at the Service Desk level and when to escalate to software development resources. You'll manage escalations effectively to ensure optimal use of technical resources. Prioritize incidents based on urgency and business impact, using sound judgment to assess the true implications of each issue. Provide clear, ti

Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staff and operations. This individual is also responsible for IT customer satisfaction and desktop productivity of all PDC employees. They are the visionary leader responsible for ensuring that the IT Helpdesk organization is providing a consistent level of exceptional service. Please note, 100% remote work is permitted. Essential Job Functions: Responsible for assuring users are provided efficient and timely first and second level support on a 24x7 basis Manages the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems Invokes problem escalation procedures to coordinate recovery Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permane

Job Description Job Description We are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm. Responsibilities: Being able to work on helpdesk trouble tickets and follow up on them (daily basic) Troubleshooting ability Active Directory and Office 365 account management (create, disabled, Password resets) Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device) Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc Support Microsoft Teams, Zoom, WebEx Install and provisioning Windows client OS Mapping Printers and Network Drives Troubleshoot PC peripherals such as webcams, speaker, USB printer, etc. TCP/IP knowledge to troubleshoot basic problems on LAN Knowledge of VPN Configuratio

Overview: Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi. What We Offer: Competitive pay Exceptional benefits Generous Paid Time Off - start accruing on day one 401k with company match Paid maternity and paternity benefits Award-winning training and development Tuition Reimbursement Luxury work environment Meaningful and rewarding work The Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on self-direction and prioritization of various community needs. This role also supports community-based technologies such as A/V in the building. Provides break-fix support, answers tech support questions, and develops and conducts training and education in various formats. Performs other duties as assigned. Vi at Aventura is located at 19333 W. Country Club Drive, Aventura FL 33180 Responsibilities: Resident T