Help Desk Support Specialist Salary at Computer Integrated Services BETA

Job Title: Helpdesk Admin Job Description: End-User Support: Provide first-level technical support to users for hardware, software, and network issues, troubleshooting problems, and escalating when necessary. InTune Policy Management: Create, implement, and maintain InTune-based policies for device management, ensuring compliance with organizational standards and security protocols. Device Setup & Management: Configure and manage desktops, laptops, mobile devices, and other peripherals in accordance with company policies, using InTune for provisioning and policy enforcement. User Access Control: Set up user accounts, manage access controls, and ensure adherence to security best practices. Software Management: Install, configure, and maintain business-critical software across multiple devices, ensuring software updates and patches are applied regularly.

Who We Are: TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution. What You Will Be Doing: We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. Responsibilities: Providing exceptional IT Services to TransPerfect employees Installing and

Who We Are: TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution. What You Will Be Doing: We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. Responsibilities: Providing exceptional IT Services to TransPerfect employees Installing and

Who We Are: TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution. What You Will Be Doing: We are seeking an energetic individual to work full-time in our Boulder office as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats. Responsibilities: Providing exceptional IT Services to TransPerfect employees Installing and

Job Description Job Description Responsibilities: Assist in the management and maintenance of IT infrastructure solutions for Cornerstone and Corporate Clients. Work with a team to support, maintain, develop, and implement solutions at client sites and work effectively with other Cornerstone, client, and outside resources for successful project delivery within schedule, budget, and quality requirements. Assist in the development and implementation of procedures necessary to ensure implementations and environments operate at peak efficiency. Work with Clients, Sales, Support and Development groups to ensure solutions meet reliability, security and functional requirements. Collaborate with appropriate staff to ensure quality customer documentation. Client Operations Support: Obtain and retain consistent, loyal clients through proactive and outstanding customer service and communication, while showing initiative and creative problem solving skills by: Accepting initial calls/tickets from

Responsibilities: 1. Provides support for the implementation, configuration, deployment and support of systems, including, but not limited to client computing devices and servers. 2. Creates, analyzes, reports, converts, or transfers data, using specialized applications or webbased platforms. 3. Accurately tracks all service requests, incidents and change requests in OCTO's ITSM platform. 4. Provides desktop support both remote and/or deskside using OCTO's designated tools for technical support. 5. Ability to demonstrate strong communication skills both written and verbal. Minimum Experience, Education/Certification Requirements: CCompTIA A+ or equivalent or higher 6 years of experience. Installs and configures computer devices such as Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets and mobile phones. i. Resolve technical issues and closing out assigned. Service/Incidents requests within the agency's Service Level Agreements ii. Adh

Help desk Support Specialist The IT Help desk Support will resolve technical issues and closing out assigned. i. Service/Incidents requests within the agency's Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources iii. Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools iv. Log and route service requests and incidents in an incident management system. v. Provide a high level of customer service to end users on a daily basis vi. Troubleshoot issues related to agency specific applications and web applications vii. Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets viii. Collaborate with the IT leadership team to test and implement cost effective technology

The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position. This is a hybrid role with 2-3 days in the office per week. Major Duties and Responsibilities: Responsible for diagnosing and resolving Tier 1 and 2 issues Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.) Application and operating system maintenance and upgrades System backups and restoration System security and functional testing on both unclassified and classified systems Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact Interfacing with various levels of management for briefing on configuration and design updates and changes Responding to alarms and providing level 2 m