Senior Customer Service Representative Salary at Direcone BETA

How much does a Direcone Senior Customer Service Representative make?

As of December 2024, the average annual salary for a Senior Customer Service Representative at Direcone is $40,985, which translates to approximately $20 per hour. Salaries for Senior Customer Service Representative at Direcone typically range from $38,299 to $45,917, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Website:
direcone.com
Size:
25 - 50 Employees
Revenue:
$10M - $50M
Industry:
Business Services

DirecOne is a premier, nearshore, omni-channel contact center with over 20 years of experience serving reputable Fortune 100 companies. At DirecOne, we understand the importance of delivering a professional experience centered around customer service and client loyalty. By leveraging best-in-class processes and superior technology, we focus on delivering efficiency, performance, and quality gains to our clients. Our ability to deliver a strong performance when managing your customers' experience directly impacts on your competitiveness, brand, reputation and profitability. Our business, as we see it, is to strengthen the relationship between our clients and their customers by incorporating our clients’ unique value proposition into our unparalleled Executive Leadership Team, skilled labor, and superb facilities (including work-from-home capabilities.) Our focus on service ensures that our clients consistently receive an exceptional customer experience, in every interaction. We are confident in our ability to meet your needs and exceed your expectations.

See similar companies related to Direcone

What Skills Does a person Need at Direcone?

At Direcone, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. client service: Client services are the processes and interactions organizations and members of their staff have with their clients.
  3. Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
  4. Teamwork: Teamwork is a skill consist of interrelated abilities that let you work effectively in an organized group. Teamwork skills are vital to employers, as teams are a basic organizational unit within many companies.
  5. ATM: Ability to work with, troubleshoot and maintain automated teller machine to provide support to banking clients.

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Check more jobs information at Direcone

Job Title Average Direcone Salary Hourly Rate
2 Account Manager, Vendor $87,342 $42
3 Customer Experience Consultant $52,354 $25
4 Customer Service Agent $35,993 $17
5 Fraud Analyst $37,970 $18
6 Group Manager, Marketing $98,255 $47
7 Manager, Quality Assurance $104,415 $50
8 Senior Quality Analyst $85,942 $41
9 Trainer $61,091 $29
10 Customer Service Representative $31,781 $15
11 Customer Service Sales Specialist $45,065 $22
12 Data Entry $36,097 $17
13 Program Manager $124,030 $60

Hourly Pay at Direcone

The average hourly pay at Direcone for a Senior Customer Service Representative is $20 per hour. The location, department, and job description all have an impact on the typical compensation for Direcone positions. The pay range and total remuneration for the job title are shown in the table below. Direcone may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $40,985 look to you?

FAQ about Salary and Jobs at Direcone

1. How much does Direcone pay per hour?
The average hourly pay is $20. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Direcone?
According to the data, the highest approximate salary is about $45,917 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Direcone?
According to the data, the lowest estimated salary is about $38,299 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.