Contact Center Agent Salary at Education First Federal Credit Union BETA

How much does an Education First Federal Credit Union Contact Center Agent make?

As of December 2024, the average annual salary for a Contact Center Agent at Education First Federal Credit Union is $42,463, which translates to approximately $20 per hour. Salaries for Contact Center Agent at Education First Federal Credit Union typically range from $37,358 to $48,306, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Education First Federal Credit Union Overview

Website:
educationfirstfcu.org
Size:
100 - 200 Employees
Revenue:
$10M - $50M
Industry:
Financial Services

Education First Federal Credit Union is a community credit union serving more than 36,000 members and with assets exceeding $460 million. With seven convenient locations throughout Southeast Texas, its field of membership includes Jefferson, Jasper, Hardin, Newton, Orange, and Tyler counties, in addition to East Chambers ISD and High Island ISD. Membership is open to anyone who lives, works, or worships in its field of membership.

See similar companies related to Education First Federal Credit Union

What Skills Does a person Need at Education First Federal Credit Union?

At Education First Federal Credit Union, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  2. Call center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
  3. Products and Services: Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
  4. Scheduling: Scheduling is the process of arranging, controlling and optimizing work and workloads in a production process or manufacturing process.
  5. Consulting: Providing technical or business expertise and advice to internal or external clients.

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Check more jobs information at Education First Federal Credit Union

Job Title Average Education First Federal Credit Union Salary Hourly Rate
2 Data Specialist $43,586 $21
3 Director, Business Services $178,284 $86
4 Loan Officer $56,825 $27
5 President $735,102 $353
6 Relationship Officer $58,756 $28
7 Support Specialist $50,522 $24
8 Technology Specialist $58,477 $28
9 Vice President, Human Resources $242,705 $117
10 Branch Manager Ii $64,749 $31
11 Catering Assistant $27,741 $13
12 Collection Officer $198,535 $95
13 Collections Specialist $39,185 $19

Hourly Pay at Education First Federal Credit Union

The average hourly pay at Education First Federal Credit Union for a Contact Center Agent is $20 per hour. The location, department, and job description all have an impact on the typical compensation for Education First Federal Credit Union positions. The pay range and total remuneration for the job title are shown in the table below. Education First Federal Credit Union may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $42,463 look to you?

FAQ about Salary and Jobs at Education First Federal Credit Union

1. How much does Education First Federal Credit Union pay per hour?
The average hourly pay is $20. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at Education First Federal Credit Union?
According to the data, the highest approximate salary is about $48,306 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at Education First Federal Credit Union?
According to the data, the lowest estimated salary is about $37,358 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.