Supervisor, Call Center Salary at Fix BETA

Job Title: Call Center Manager City: Mesquite State: Texas Zip: 75228 CornerStone Professional Placement is seeking a Call Center Manager for a client in the Mesquite, TX area. As the Call Center Manager, you will be responsible for managing the day-to-day activities of the call center floor, ensuring agents’ efficiency, handling quality assurance monitoring, and assisting in managing service levels and abandonment rates. This is an exciting opportunity offering competitive pay, a collaborative team environment, and opportunities for growth. Requirements & Responsibilities for the Call Center Manager: - High School Diploma or GED - Have atleast 5 years of management/supervisory experience. - Oversee agents' time management, perform regular coaching, and take escalated calls as needed - Manage service levels and abandonment rates on a daily, weekly, and monthly basis - Complete payroll duties and ensure adherence to company policies - Conduct quality assurance monitoring and assist in m

Supervisor Call Center - Care Coordination - BH + Department: Care Coordination - BH- CTP + Entity: Peoria Service Area + Job Category: Mental Health + Employment Type: Full - Time + Job ID: 46623 + Experience Required: 1 - 3 Years + Education Required: Not Indicated + Shift: Day + Location: Peoria, IL + Usual Schedule: 8:00a to 5:00p, Monday-Friday + On Call Requirements: Possible + Work Location: Glen Oak Medical Plaza + Secondary Job Category: Mental Health + Weekend Requirements: No + Holiday Requirements: No Email a Friend Save Save Apply Now Position Summary: The TrillimPlace Call Center Supervisor will provide leadership to staff to ensure effective operations, optimal performance, and quality improvements of the TrillimPlace Call Center management and processes. This position will have daily supervisory functions of the team, evaluations, input on new employee selection process and disciplinary process. This position is responsible for high quality data collection and ensuring

POSITION OVERVIEW: CALL CENTER SUPERVISOR Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posess excellent communication skills, we need your help in managing customer service agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. --------------: - POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives

Job Description Job Description Automated Health Systems has Call Center Supervisor positions available in Maryland Heights, MO. As the Call Center Supervisor, you will support and lead a state-wide customer service and contact center which will assist with enrollment and eligibility for state-related health care programs. Team-oriented, professional candidates must possess knowledge of health care, managed care, Missouri Medicaid, eligibility and low-income populations. Qualifications for this position include: Minimum three years’ experience in a direct call center supervisory position with demonstrated skills in coaching and staff development required. Minimum of two years’ experience with call center operations required. Strong PC proficiency (i.e., Microsoft Excel) required. Associate degree preferred and/or equivalent job-related experience/training. Bilingual language skills (i.e., Spanish) a plus. Benefits: Health/dental/vision insurance/401 (k) Employee Wellness Program Compre

The Sales Supervisor is responsible for driving sales results within the Registering and Scheduling call center. You will be responsible for managing the team, processes and scripts to produce the most efficient, effective and highest possible results. This involves effective coaching, development, reporting and performance management that will yield week-over-week improvements. Must be comfortable in working in a competitive environment, with weekly and monthly KPI's and targets. This position is ONSITE in our Northbrook, Illinois corporate office. Remote work is NOT available. ESSENTIAL FUNCTIONS: Provide daily direction and communication to employees to ensure calls are answered in a timely, efficient, professional, and knowledgeable manner - while achieving desired results. Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals. Monitors employee performance to assure that all goals are achieved. Must have a roll-up

Call Center Supervisor Business Unit Call Center Exemption Status Exempt Management Level Supervisor Compensation Grade ACE 13 Incentive Plan Annual High Performance Incentive Target 8% Incentive Target Job Summary This position ensures effective service to members/insureds and is responsible for people, operations, and project management of the work group. The position also implements and manages the achievement of the strategic business plan, and applies principles and best practices to achieve total member satisfaction and attain productivity and corporate leadership goals. In addition, this position sustains a continuous learning environment for the working group to gain job knowledge, customer service skills, and maintain a safe working environment. The position may assume responsibility for all service and operational activities in the Team Manager's absence. Job Duties Provide coaching and development to team members to ensure continual education and enrichment. Foster an unders

The Call Center Coordinator is responsible for answering all incoming calls for the Jackson Clinic primary care physician offices which include but not limited to appointment scheduling, pre-registration, facilitating patient messages, conducting app Call Center, Coordinator, Support Staff, Clinical, Physician, Healthcare, Patient

Job Description Job Description CABVI is seeking a Call Center Supervisor to oversee call center operations with and without supervision of Call Center Manager. Organize and supervise day-to-day operations and activities of a contact center team in order to achieve key performance goals. Will be required in regular intervals to assist with the queue to provide outstanding customer service. Become proficient in handling inbound & outbound calls for assigned account/contract. Support the building and developing of an effective and high-performance team. Responsibilities Include: Field questions from team and possibly clients; recommend corrective services to address customer complaints, providing guidance and timely feedback. Participate in the interviewing and hiring process. Assist in training and preparing call center representatives to respond to customer questions and complaints and troubleshot problems with services or products, even those utilizing accessible technology. Manage an