Technical Support Specialist Salary at I2 Inc BETA

How much does an I2 Inc Technical Support Specialist make?

As of December 2024, the average annual salary for a Technical Support Specialist at I2 Inc is $83,598, which translates to approximately $40 per hour. Salaries for Technical Support Specialist at I2 Inc typically range from $76,814 to $91,826, reflecting the diverse roles within the company.

It's essential to understand that salaries can vary significantly based on factors such as geographic location, departmental budget, and individual qualifications. Key determinants include years of experience, specific skill sets, educational background, and relevant certifications. For a more tailored salary estimate, consider these variables when evaluating compensation for this role.

DISCLAIMER: The salary range presented here is an estimation that has been derived from our proprietary algorithm. It should be noted that this range does not originate from the company's factual payroll records or survey data.

Website:
i2group.com
Size:
25 - 50 Employees
Revenue:
$5M - $10M
Industry:
Software & Networking

i2 is the leading provider of intelligence and investigation solutions for defense, national security, law enforcement and commercial security. More than 4,500 organizations in 150 countries rely on the i2 Clarity Platform to proactively deter, prevent, predict and disrupt the world's most sophisticated criminal and terrorist threats. i2 started the intelligence revolution in 1990 and continues to lead the industry in innovation with products like Analyst's Notebook® and COPLINK®. These solutions enable public safety officers, analysts, managers, detectives and investigators to uncover hidden connections faster, deliver timely and actionable results and communicate complex situations more clearly than ever.

See similar companies related to I2 Inc

What Skills Does a person Need at I2 Inc?

At I2 Inc, specify the abilities and skills that a person needs in order to carry out the specified job duties. Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

  1. Technical Support: Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
  2. Troubleshooting: Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  3. Customer Service: Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  4. Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
  5. Analysis: Analysis is the process of considering something carefully or using statistical methods in order to understand it or explain it.

Related Jobs

Milestone Technologies, Inc.
Sterling , VA

Support Engineer- Cloud Tech Atlanta; GA (ONSITE) open to any SHIFT 12 Months Contract Seeking a Cloud Engineer to work with high-profile television networks to troubleshoot and ensure constant quality delivery to broadcasts and globally distributed clients. Responsibilities Provide technical support of Cloud infrastructure for Global Playout Services. Provide extensive support of multi-channel playout automation systems, components, and Media workflows, with the ability to quickly execute troubleshooting procedures. Understanding IP Network and Ethernet connectivity, including TCP/IP, UDP, RTP, VLANs, and multicast protocols. Monitoring & Control system configuration and support to maintain a stable, reliable on-air product. Understanding of signal routing control systems to route video/audio and Video-over-IP signals. Experience working with utilizing Network Management Systems (NMS), SNMP MIBs, OIDs, traps. Ability to support multiple server types to configure/troubleshoot: Windows/


Sponsored
12/12/2024 12:00:00 AM
Shipshape IT
Bethesda , MD

Job Description Job Description Position: Senior Technical Support Specialist Shipshape IT is seeking to grow its technical team to keep pace with its steady growth. Shipshape IT is a provider of fixed-price IT support to small and mid-size businesses in the DC metro area. The company is looking for highly motivated individuals with the ability to effectively communicate with both internal staff and clients. Candidates must also possess strong information technology background and knowledge. Position Summary The Senior Technical Support Specialist (TSS) role within the Support Services group will be responsible for ensuring all client-facing customer support requests are resolved in a complete, correct and timely manner. The ideal TSS should be able to take ownership of any support request and either take direct action to resolve any problems or engage the correct internal or external resources to resolve the issue. The TSS should be proactive in identifying areas where more junior sta


Sponsored
12/12/2024 12:00:00 AM
MSCCN
Linthicum Heights , MD

Amentum is seeking an Administrative and Technical Support Specialist . The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance and assistance. Depending on the customer office, some tasks can be more dynamic (i.e., less routine) and challenging than other tasks. Responsibilities: Records and file management Employee in- and out-processing Assist in managing DOD, DSS, and local office policies and programs Support the field office chief in scheduling Correspondence drafting and routing Travel planning (Defense Travel System (DTS) Conference room coordination Office equipment and supply inventory maintenance Government timecard program (DAI) management Receipt and routing of office mail/correspondence Management of task management (CATMS) system Assist in execution of office training program Responsible for inputting and managing data


Sponsored
12/11/2024 12:00:00 AM
Globe Life - Artemiy Savin
Arlington , VA

AO Globe Life is looking for a Client Services Associate to join our team. This individual will act as the primary liaison for all critical business accounts, taking ownership of client relationships to ensure exceptional service delivery and satisfaction. The focus of this pivotal role is building strong, positive connections with clients to foster long-term partnerships and mutual success. The Client Services Associate should have an opportunity to make a real impact. Youll be helping families across Canada and the United States, creating positive experiences, fostering trust, and inspiring those around you. If youre passionate about people and ready to grow in a role where relationships and service take center stage Key Responsibilities Client Engagement: Provide outstanding service, understanding client needs, and offering personalized solutions to their needs. Customer Support: Assist in identifying opportunities and supporting initiatives to maximize client satisfaction and busin


Sponsored
12/11/2024 12:00:00 AM
Higher Heights Inc
Washington , DC

Job Description Job Description At Higher Heights, we believe in the power of personalized customer service and direct engagement. We are seeking a Client Services Associate to join our growing team and play a pivotal role in delivering exceptional service to our clients. This entry-level position is not in a call center environment but rather focuses on face-to-face interactions, offering a unique, hands-on approach that has driven our unprecedented growth. As a Client Services Associate, you’ll be the bridge between our clients and their customers, using your exceptional people skills to create and maintain strong relationships. You’ll help us execute personalized marketing campaigns designed to drive customer acquisition and satisfaction while contributing to the overall success of our clients' brands. What You’ll Do: Build and maintain client accounts through direct customer interactions, driving revenue and creating lasting relationships Master the client-provided software systems


Sponsored
12/11/2024 12:00:00 AM
PNC
Baltimore , MD

**Position Overview** At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Client Service Associate within PNC Private Bank organization, you will be based in Baltimore, MD. The Client Service Associate serves as the primary point of contact for our clients and advisors in the execution of client servicing and administrative requests by initiating or completing activities across all PNC Private Bank products and services (Banking, Investment and Fiduciary). The Client Service Associate also partners with Advisors/Leaders on any client related activities. As the owner of the service experience, the Client Service Associate also partners closely with the Advisors, Middle Office, or Opera


Sponsored
12/11/2024 12:00:00 AM
TALENT Software Services
Baltimore , MD

Are you an experienced Technical Support Specialist with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Technical Support Specialist to work in Baltimore, MD. Position Summary: The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Primary Responsibilities/Accountabilities: Answering employee questions regarding technical issues. Gathering and analyzing data to diagnose problems with computer systems. Changing configurations, settings, and permissions to fix computer issues. Generating sign ins for new hires during the onboarding process. Updating employees on the status of their service requests. Logging all service requests and updating requests as needed. Installs, modifies, and makes minor repairs to computer hardware and software systems. Maintains system functionality by testing computer components. Ins


Sponsored
12/9/2024 12:00:00 AM
ITC Federal, Inc.
Alexandria , VA

Overview: JOB TITLE: Technical Support Specialist (Asset/Procurement) GOVERNMENT AGENCY: DOJ EOIR POSITION INFORMATION: Full-time LOCATION: Falls Church, VA; Hybrid (3 days onsite/2 days telework); Initial 8 weeks will be onsite due to current site requirements POSITION TIMING: Position requires candidate to obtain a DOJ Public Trust clearance which can take 4-6 weeks to process and must be complete prior to starting employement BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off ITC Federal is seeking a motivated, career and customer-oriented Asset Management Specialist to join our team in Falls Church, VA. This is a hybrid position, supporting the US government. Regular weekly schedule will be 3 days working on site and 2 days working remote. The initial 8 weeks of employment will be 100% onsite due to current site requirements. This is a fast-paced work environment that offers the oppor


Sponsored
12/9/2024 12:00:00 AM

Check more jobs information at I2 Inc

Job Title Average I2 Inc Salary Hourly Rate
2 Manager $108,711 $52
3 Manager, Marketing $115,397 $55
4 Regional Channel Manager $127,280 $61
5 Senior Project Executive $114,349 $55
6 Software Developer $119,857 $58
7 Store Manager $75,147 $36
8 Teaching Fellow $56,280 $27
9 Vice President, Operations $312,063 $150
10 English Language Teacher $50,737 $24
11 ESL Teacher $50,737 $24
12 Foreign Language Teacher $108,081 $52
13 Manager, Production $117,911 $57

Hourly Pay at I2 Inc

The average hourly pay at I2 Inc for a Technical Support Specialist is $40 per hour. The location, department, and job description all have an impact on the typical compensation for I2 Inc positions. The pay range and total remuneration for the job title are shown in the table below. I2 Inc may pay a varying wage for a given position based on experience, talents, and education.
How accurate does $83,598 look to you?

FAQ about Salary and Jobs at I2 Inc

1. How much does I2 Inc pay per hour?
The average hourly pay is $40. The salary for each employee depends on several factors, including the level of experience, work performance, certifications and skills.
2. What is the highest salary at I2 Inc?
According to the data, the highest approximate salary is about $91,826 per year. Salaries are usually determined by comparing other employees’ salaries in similar positions in the same region and industry.
3. What is the lowest pay at I2 Inc?
According to the data, the lowest estimated salary is about $76,814 per year. Pay levels are mainly influenced by market forces, supply and demand, and social structures.
4. What steps can an employee take to increase their salary?
There are various ways to increase the wage. Level of education: An employee may receive a higher salary and get a promotion if they obtain advanced degrees. Experience in management: an employee with supervisory experience can increase the likelihood to earn more.