Service Desk Analyst Salary at Shelby Baptist Medical Center BETA

Technical Support Specialist 1 Birmingham, AL Assignment Duration: January 1, 2025 January 1, 2028 (Estimated) Position Overview: We are looking for an enthusiastic and customer-focused IT Support Specialist to join our team as a Level 1 HelpDesk professional. In this role, you will serve as the first point of contact for IT-related issues, managing inbound IT incidents and providing timely and efficient support to users. Your responsibilities will include logging incidents into the ticketing system, troubleshooting technical problems, and resolving them remotely when possible, or escalating them to higher levels of support for further resolution. Key Responsibilities: Act as the primary point of contact for all IT support inquiries, handling incidents through phone, email, and web form submissions. Log all IT support incidents accurately into the ticketing system, ensuring clear documentation of issues, troubleshooting steps, and resolution details. Provide Level 1 support by troubles

Overview NaphCare is hiring experienced IT Support Specialist just like you to join our team at the Headquarters in Birmingham Al NaphCare is a family owned, medical technology company that has been delivering high quality healthcare to correctional facilities across the nation for over 30 years. Come join our team of over 4000 employees and growing! NaphCare pays well, offers outstanding benefits, and has an incredibly engaged corporate support team to make sure you have what you need to be truly excellent at what you do. NaphCare partners with correctional facilities to provide proactive, patient-focused healthcare. We recognize that we serve a unique and diverse patient population, and our onsite teams take pride in bringing excellence in care to a population in great need. Be part of a world-class team of professionals who are revolutionizing correctional healthcare as you use our cutting-edge resources, including our award-winning electronic operating system. NaphCare has a partne

Job Description Job Description Technical Support Specialist 4 Birmingham, AL Assignment Duration: January 1, 2025 – January 1, 2028 (Estimated) Position Overview: We are seeking an experienced IT Support Specialist to join our team as a Level 4 HelpDesk professional. In this role, you will be responsible for handling the most complex and high-priority IT incidents escalated from lower support levels. Your extensive experience in IT support, strong troubleshooting skills, and leadership ability will allow you to resolve advanced technical issues and drive the overall quality of our support operations. The ideal candidate will have 10+ years of experience in IT support and a deep understanding of IT systems, networks, and infrastructure. Key Responsibilities: Serve as the highest level of support for escalated IT incidents, handling complex and high-priority technical issues that require expert-level knowledge. Troubleshoot and resolve advanced technical problems, including but not limi

IT Support Technician/Desktop Support/Helpdesk Support Longterm W2 Contract, full benefits This position is responsible for providing excellence customer service and proactive technical expertise to facilitate the implementation of new equipment and operating systems and upgrades to existing systems. Furthermore, working on miscellaneous request while working in a team environment to provide outstanding customer support. In this function, this position reports directly to the field IT supervisor. EDUCATION: Working knowledge and understanding of IT Service, Customer model and IT organizational roles / responsibilities which work together to serve customer needs Experience implementing, integrating, and supporting vendor application solutions Familiarity with Microsoft Teams, Microsoft Windows 11, Microsoft Office 365 and AI KNOWLEDGE, SKILLS AND ABILITIES: Ability to troubleshoot software and hardware issues both on site and remotely Windows OS, Active Directory, Cisco networking, netw

Job Description Job Description General Responsibilities Responsible for evaluating end-user technology system needs to recommend, develop, implement, and support appropriate strategies to meet these needs. Analyze user requirements, procedures, and problems to automate or improve existing systems/applications and design/develop new systems/applications. Utilize a broad understanding of the company programs and customer initiatives to set priorities in work assignments. Studies company computer systems and procedures and designs information systems solutions to help the organization operate more efficiently and effectively. Serve as liaison between business and technical aspects of projects. Plan project stages and assess operational implications for each phase of a project. Monitors progress to ensure deadlines, standards, and cost targets are met. Essential Job Functions Perform project management for multiple information technology projects simultaneously from inception to its concl

Description Position at Aculocity, LLC ERP Systems Analyst Description ERP Systems Analyst's role is to ensure that the ERP application is maintained according to the business requirements. They are responsible for determining the ERP needs of a client and translating them into ERP system specifications. They will also assist in troubleshooting issues and writing knowledge base articles/work instructions, testing the system and training the end users on the ERP program. Brainstorming new ways to add more functionality to systems and review ERP process for non-value added activities. He or she will continuously action new business requirements using technologies available to implement the desired functionality. Responsibilities Manage the installation, configuration, maintenance, and support of QAD software at the server and client level in production and non-production environments. Responsible for managing QAD work requests. Manage QAD Help Desk issues by utilizing existing support re

**Job Title** Sr. Facilities Coordinator - Remote **Job Description Summary** The Senior Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities. **Job Description** ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Provide general overall facility management services including continuous monitoring of office/facility Address client inquiries and concerns ensuring timely and quality issue resolution and service delivery Follow up with clients to ensure customer satisfaction Respond to all facility inquiries and complaints, verify problem and take the necessary corrective action Remain knowledgeable regarding all operational aspects of building systems Coordinate with outside contractors for the service and repairs of equipment Follow protocol for effective building-specific maintenance and safety procedures

Job Description Job Description THIS IS WHO YOU ARE… You are our front line in the battle for exceptional customer experience at the 24/7/365 help desk. Ideally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch! You are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations. WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk. MORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting: Hiring for day shift employees CST. Provide customers support via our 24/7 helpdesk. Troubleshooting email delivery issues Troubleshooting cPanel, Plesk, a