Desk Side Support Salary at The American Association Of Retired Persons BETA

Position: Customer Service Engineer Location: Washington, DC, 20002 Duration: 6 Months Pay Rate: $20/hr. w2 Responsibilities Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers. Provide support to client-identified VIPs Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities. Perform Install/Move/Add or Change (IMAC) activities. Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair Understands and

Summary: Provides Tier 1 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Perform IMAC procedures and lifecycle refresh activities. Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration. Duties: Responsible for providing desk side support to end users when a move, add, change is requested. Assists in end user hardware and software deployment. Updates status of queued service requests with the IT service management sys

Position: Mac/PC Technician Location: Alexandria, VA 22350 Duration: 12 Months Pay Rate: $25/hr Must have MAC Skills and experience, MAC OS, Windows 10/11 Day to Day Work: You will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware and networking support for desktops,

Job Title: Field Engineer Location: 2130 BALDWIN AVE, CROFTON, Maryland 21114 (Onsite) Duration: 11 Months Contract As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop and laptop computers, printers, and standard software at customer sites and/or depot locations. This is a journeyman position for the typical desk side support technician.You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.Your assignments will range in complexity, from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing hardware and software products. This role requires MAC OSx, Windows 10/11, Service Now and Office 365 Suite experience i

Responsibilities •Re-image workstations and getting them configured for end-users based on Enabled Intelligence documentation •Setup employee computer workspaces to include setting up monitor, docking station, keyboard, mice, and PC. Ensure that power strip is setup and all connections are made •Prior to each bootcamp, unpack and setup training laptops, keyboards, mice, and monitors for students •After each bootcamp, box and store laptops, keyboards, mice, and monitors •Provide deskside support for staff on IT issues such as hardware troubleshooting, orhelp with Enterprise software •Perform monthly inventory of all IT equipment •Escalate IT issues to Enabled Intelligence IT managed service provider Required Skills •Basic hardware troubleshooting for laptop, mice, keyboards, and monitors including configuration and setup •Must be able to follow procedures to image and configure workstations •Must have basic understanding of how to troubleshoot issues with Windows 10 andWindows 11 •Must

Desktop Engineer/Administrator needed for a contract opportunity with SOC's client to work onsite in Washington, DC. Contract Length: 6+ Months, possible conversion to FTE *Must have an active Public Trust clearance to be considered for this role. Our customer has an opening for a The Deskside Support Technician. The Deskside Support Technician is responsible for providing consulting, oversight and integration support of existing hardware, software, network configurations and new system initiatives directly to end-users at customer sites. This position is 75% on site, and 100% on site during surge periods. Additionally, this position entails travel up to 50% of the time where an extended stay of up to 45 days or more may occur to support remote trials. Remote trials are trials conducted by the Antitrust (ATR) division in various locations across the U.S. This candidate will work behind the scenes establishing, operating, maintaining, and sustaining IT gear and equipment. Work is normal

Description As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products. Responsibilities: Provides support for software, hardware and networking support for desktops, laptops and servers Provides maintenance and support on legacy prod

We have an outstanding Contract to Hire position for a Senior Desk Side Engineer to join a leading Company located in the Washington, DC surrounding area. Pay Rate: $32.00 **Candidate must be able to obtain a Public Trust.** Job Responsibilities: Provide desk-side support, acting as a senior engineer specializing in troubleshooting complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery, and troubleshooting. Perform IMAC procedures and lifecycle refresh activities. Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Deployment of customer hardware and software. Troubleshooting IT issues