Desktop Support Tech Salary at The American Association Of Retired Persons BETA

Job Description Job Description IT User Support Specialist / Help Desk Tier II Chantilly, VA MUST : Current Public Trust and eligible for Secret clearance or Active DoD Secret Clearance 2+ years of profession Tier II experience providing Operation and network support, Automation software and remote access software support Efficient experience work with PC software and providing troubleshooting Solid understanding of military community and speech Strong ServiceNow ticketing experience is desired ITIL service framework and best business practices Excellent communications both written and verbal skills Strong attention to detail and good problem solving skills High level customer service skills Current Security+ce certification or A+ce and windows certification DUTIES : Ideal candidate is the first point of contact for clients with technical issues and will be responsible for quickly troubleshooting issues or moving to the appropriate team Technical support includes answering telephones,

Job Description Job Description Desktop Support Technician JOB RESPONSIBILITIES • Resolves technical issues with operating systems, hardware, software, and network connectivity. Answer’s end-user technology questions on site and provides general information regarding departmental computing policies and service agreements. • Install, configure, and troubleshoot desktops, laptops, printers, multifunctional copier/scanners, mobile devices, and other devices as required. • Break-fix best practices for workstation hardware, applications, mobility, full network connectivity, and user configuration. • Provides support for Office 365 tools and communicates best practices for use of all core business services. • Minimum of 4 years’ experience providing end-user support for MAC OSX and Microsoft OS with at least basic understanding of network infrastructure. • Experience troubleshooting MAC OSX via GUI and terminal, common MAC applications and Apple hardware platforms. • Ensures that all devices

Desktop Support Specialist Location: Hybrid in Bethesda, MD (onsite 3x/week) Duration: 6-month contract to hire (4 years remaining on a 5 year program) Salary Range: $60-70k depending on level of experience Must Haves: Eligibility to be processed for a Public Trust 4+ years of experience as an IT Desktop technician supporting a Mac desktop/laptop environment Associates Degree or higher Strong knowledge of Bomgar or equivalent tool for providing remote support is required Must be able to lift 30 pounds Responsibilities: Identify, troubleshoot, and resolve hardware and software problems. Provide exceptional customer service both in the office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams and Zoom. Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved. Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue. Work independently on day-to-day operations. F

Job Description Job Description responsibilities: Desktop Technician will provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot, and document steps performed to resolve challenges with hardware, software, and application issues Provides Break Fix, fault diagnosis, and resolution. Be able to provide support and apply desktop configurations. Provide first/second level contact and problem resolution for end user issues. Experience with Microsoft 365 suite preferred as well as video conferencing i.e. Teams, Zoom Must have networking experience Work with Third Party Vendors to remediate complex issues as needed. Provide timely communication on issue status and resolution. Install, upgrade, support, and troubleshoot Windows and iOS devices Install, upgrade, support, and troubleshoot for printers, computer hardware Performs general preventative maintenance tasks on computers, laptops, and printers. Performs remedial repairs on Desktops, lap

Job Description Job Description Description: Systems Administrator is responsible for providing Desktop Support Services to Department of State consolidated Bureaus. Duties consist of managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers and pertaining to ClassNet and OpenNet workstations & laptops, operating system support, applications and software, monitors, network printers, digital senders and other peripheral devices within the Department of State consolidated Bureaus. Duties and Responsibilities: Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages. Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting. Analyze, evaluate and test software and hardware in response to issues identified by customer. Support in the planning, installation, security and breakdown in support of s

Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co

Job Description Job Description Desktop Support Technician/Customer Service Engineer Contract to Hire Opportunity Qualifications 3-5 years experience in the IT field Service Now (SNOW) ticketing system iPhone support, setup, managing platforms Industrial experience (safety reasons) Willing to work overtime or on the weekend Willing to work different shifts if needed Have 2-3 references Job Description The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. Responsibilities • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers. • Provide support to client identified VIPs • Responds to change management requests including installing new PC equipment, providing end-user desk side support and other

Company Description Job Description We are seeking a dynamic and experienced Tech Services Specialist for our Technical Field Engineering team. This role is pivotal in providing on-site technical support and maintenance across our regional offices. The ideal candidate will have a strong technical background, taking a proactive approach to identifying and solving technical issues. Help drive our insurance business transformation as we transition from a traditional IT model to a Tech organization with engineering excellence as its mission. Job Responsibilities: Technical Support and Maintenance: Ensure timely and efficient resolution of technical issues in regional offices, including hardware, software, network, AV and general system problems. Support on-site installations, maintenance, and upgrades of Tech infrastructure and equipment. Proactively monitor and analyze opportunities to improve technical support operations, identifying areas for improvement and supporting the implementatio