Service Desk Representative Salary at Treasury BETA

TS/SCI Required Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. Duties and Responsibilities: Attains a minimum of 85.5% of working hours each day in an available state while logged into the telephone ACD queue; must log in promptly at designated work hours. Receives and logs customer problem/request/issues by documenting the problem and updating the customers contact information. Performs initial level of problem identification and attempts to resolve routine or basic issues using provided knowledge articles when appropriate. Escalates to more senior team members as

TS/SCI Required Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. Duties and Responsibilities: Attains a minimum of 85.5% of working hours each day in an available state while logged into the telephone ACD queue; must log in promptly at designated work hours. Receives and logs customer problem/request/issues by documenting the problem and updating the customers contact information. Performs initial level of problem identification and attempts to resolve routine or basic issues using provided knowledge articles when appropriate. Escalates to more senior team members as

Job Details Job Location 124 Oxon Hill - Oxon Hill, MD Position Type Part Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include: Positive and professional environment where our brand promise is "Judgement Free Zone" Growth Opportunities: over 90% of our management team started as an entry level team member Competitive pay 401K Retirement Fund (Annual discretionary employer match up to 6%) Regular involvement in community outreach events Free employee Black Card Membership Job Description Summary The Service Desk Associate is responsible for service desk administration, membe

Job Description Job Description Service Desk Manager Position Summary: We are seeking a highly skilled and experienced Service Desk Manager to lead our IT support team and ensure seamless technical operations. The ideal candidate will possess a strong blend of leadership, technical expertise, and project management skills to deliver exceptional service to our organization. This role will be responsible for managing daily operations, implementing process improvements, and overseeing IT and audio/video/conferencing projects. Key Responsibilities: Leadership & Team Management: Supervise, mentor, and develop a team of IT support specialists. Foster a customer-focused culture within the team to provide excellent technical support. Develop and implement training programs to enhance team skills and efficiency. Service Desk Operations: Oversee the daily operations of the IT Service Desk, ensuring timely resolution of incidents and service requests. Monitor key performance indicators (KPIs) and

Kadiak, LLC Job ID: 24200158 Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our government customer in Vienna, Virginia. 1st shift 6am -2:30pm We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more. The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Position Overview: Providing answers to general IT-related questions. Managing the customer's ticketing queue. Tier 1-2 troubleshooting. Solving issues such as password resets, RSA tokens, or PKI certifications. Notifying users of service disruptions. Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers. Provide information

Job Details Job Location 125 Clinton - Clinton, MD Position Type Part Time Salary Range $15.00 - $15.00 Hourly Job Shift Any Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include: Positive and professional environment where our brand promise is "Judgement Free Zone" Growth Opportunities: over 90% of our management team started as an entry level team member Competitive pay 401K Retirement Fund (Annual discretionary employer match up to 6%) Regular involvement in community outreach events Free employee Black Card Membership Job Description Summary The Service Desk Associate is responsible for service desk administration, membershi

About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories. About the Opportunity DMI is offering the opportunity to participate in the Management of a Federal IT Service Desk. We are seeking a highly skilled and motivated IT Service Desk Tower Lead to lead our IT support team. As the IT Service Desk Tower Lead, you will be responsible for overseeing the day-to-day operations of our service desk, ensuring the timely resolution of technical issues, and providing exceptional customer service to our in

Responsibilities: Peraton is seeking an experienced Cyber Case Management/Service Desk Agent to join our team of qualified, diverse individuals. The ideal candidate will support the Federal Strategic Cyber sector, located in Arlington, VA. As the nations risk adviser, this role is pivotal in supporting our mission to enhance the nations cyber security and resilience. As a member of our team, you will work closely with the Cybersecurity and Infrastructure Security Agency (CISA) to provide comprehensive support, analyses, and tools to our partners.This role is pivotal in supporting our mission to enhance the nations cyber security, communications, and physical security and resilience. Location: Arlington. VA (On-Site) In this role, you will: Perform shift work supporting the Cybersecurity and Infrastructure Security Agency (CISA) 24x7 Operations Center. Execute the overarching process of ingesting, triaging, assigning, monitoring, and resolving cyber incidents impacting Critical Infrastr