FUNCTION: This position provides excellent customer service and a full range of banking services with an emphasis on developing, building and retaining strong customer relationships. Contributes to the overall sales growth of the Bank by engaging in customer conversations to develop rapport, explore financial needs and goals and recommend solutions. Engages business partners to provide more expert assistance as appropriate. Responsible for the day-to-day branch operations and assists in planning, directing, organizing and controlling the activities of the branch, including management of employ... view job details
Function: Provides superior customer service by responding to high volume telephone and/or email inquiries, requests and issues and proactively addressing customer inquiries/concerns Researches and resolves problems and errors by taking ownership and following through to resolution. Actively expands existing customer relationships by identifying needs and cross selling products and services in both an inbound and outbound call environment. Adheres to Critical Staffing Plan when necessary. Accountabilities: Sales and Servicing Provides customers with information regarding products and services,... view job details
Function: Provides superior customer service by responding to high volume telephone and/or email inquiries, requests and issues and proactively addressing customer inquiries/concerns Researches and resolves problems and errors by taking ownership and following through to resolution. Actively expands existing customer relationships by identifying needs and cross selling products and services in both an inbound and outbound call environment. Adheres to Critical Staffing Plan when necessary. Accountabilities. :. Sales and Servicing. Provides customers with information regarding products and servi... view job details
FUNCTION: Reporting to the Regional Market Manager, the Branch Manager has leadership responsibility for all Consumer Banking Branch personnel across one or more branches. The BM has three main areas of responsibility - sales growth, employee development and operations management. The BM supports the Bank’s mission to be the preferred financial institution in Maine by taking responsibility for consumer and Maine Street business sales production. Sales functions include business development activities, goal setting and attainment and building bank advocacy networks. The BM actively manages the ... view job details
FUNCTION: Reporting to the Regional Market Manager, the Branch Manager has leadership responsibility for all Consumer Banking Branch personnel across one or more branches. The BM has three main areas of responsibility - sales growth, employee development and operations management. The BM supports the Bank’s mission to be the preferred financial institution in Maine by taking responsibility for consumer and Maine Street business sales production. Sales functions include business development activities, goal setting and attainment and building bank advocacy networks. The BM actively manages the ... view job details
FUNCTION: Working under the direction and guidelines established by the Mortgage Origination Processing Manager, provides superior customer service by responding to mortgage inbound and outbound telephone and/or email inquiries, requests and issues and proactively addressing customer inquiries/concerns. Owns coordination of the loan file and all follow up/communication needed to get the file to closing on time.. Mortgage Development Officer (MDO) liaison will have the same accountabilities to the MDO. Works closely with our borrowers to effectively communicate requirements and setting deadline... view job details
FUNCTION: Working under the direction and guidelines established by the Director of Commercial Banking and reporting to a Commercial Banking Team Leader, the Commercial Banking Relationship Manager is responsible for the acquisition, retention and satisfaction of a commercial client portfolio. The Commercial Banking Relationship Manager is responsible for the achievement of a variety of portfolio and sales quotas derived from the overall strategic plans and financial objectives of Bangor Savings Bank. These plans and objectives are generally established on an annual basis. The Commercial Banki... view job details
Location: Portland or Bangor. FUNCTION: Works proactively with loan officers to prepare independent comprehensive written presentations of the Bank's existing and prospective business lending relationships. These relationships range from small business loans originated by branches to the largest business loans, and include C&I, CRE, and community development transactions. KEY ACCOUNTABILITIES:. Spreads and independently analyzes complex financial statements, cash flow ability, etc., to develop an assessment of a borrower’s credit risk. Works closely with loan officers in evaluating new credit... view job details
FUNCTION: Provides support for Business Banking Underwriters by initializing and prepping the underwriting process on a variety of business banking loan requests for all relationships over $100,000 in total exposure. Provides review of credit packages and other pre-underwriting functions, as detailed herein. Provides support for application process and portfolio administration with Small Business Administration. The credit support position also works closely with the department manager, relationship managers and senior analysts on a daily basis. ACCOUNTABILITIES. :. Pre-Underwriting Accountabi... view job details
FUNCTION: Part of a dynamic and passionate team, the Customer Experience (CX) Insight Analyst will apply business analytics, communication skills and a desire to understand and improve customer experiences to ensure optimal CX program design, support and execution in alignment with the bank’s strategic plan. KEY ACCOUNTABILITIES:. Research, Analysis and Communication. Performs analysis, interpretation, and aggregation of Voice of Customer (VoC) data and research from multiple sources and programs. Ensures effective VoC survey design, execution, and data collection. Develops and helps present C... view job details