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Job Summary:   This non-safety sensitive position is responsible for managing and developing training and support infrastructure for our service personnel and related business systems, processes and procedures with particular emphasis on improving the employee and customer experience while enhancing efficiencies. This position will be the subject matter expert resource for all things related to service support, management and billing. This position will drive innovation, come up with solutions and ensure service is embracing the leading edge of technology solutions. Benefits: Company... view job details

This non-safety sensitive position serves as an important link between employees, their managers, and Eastern’s senior leadership team, frequently traveling to each district location for in person meetings and accessibility to employees and managers.  This position utilizes knowledge and experience in employee relations and good judgment to identify, investigate, address, and resolve issues; proactively maintain and improve employee satisfaction; assist with setting clear expectations and feedback; and positively manage change.  This position also assists with employee retention. Essential Fun... view job details