GoodHire Customer Success Associates (CSAs) are responsible for developing relationships with customers that promote retention, loyalty to GoodHire and increasing spend through upsells. CSAs work closely with our largest customers to ensure they are satisfied with our products or services and aggressively address any dissatisfaction they encounter. GoodHire CSAs provide consultative advice to customers regarding their background screening needs. They are subject matter experts on our products and have a deep understanding of HR technology and hiring processes. They are responsible for suggesti... view job details
GoodHire Customer Success Associates (CSAs) are responsible for developing relationships with customers that promote retention, loyalty to GoodHire and increasing spend through upsells. CSAs work closely with our largest customers to ensure they are satisfied with our products or services and aggressively address any dissatisfaction they encounter. GoodHire CSAs provide consultative advice to customers regarding their background screening needs. They are subject matter experts on our products and have a deep understanding of HR technology and hiring processes. They are responsible for suggesti... view job details
A GoodHire Support Team Member is the voice and touch point to the members we serve. This position deals with all the different facets of verifying companies and resolving pre-employment background screening needs. GoodHire Support Team Members are expected to comply with FCRA guidelines while helping our small businesses grow by offering the tools and advice needed to take the hassle out of hiring. The position is expected to handle email, phone, and chat inquiries from clients in a timely, precise, and professional manner. Candidates are required to have excellent written and verbal comman... view job details
Are you looking for a Work-from-Home Customer Support opportunity and live in Omaha, NE (or surrounding Metro area)? A GoodHire Support Team Member is the voice and touch point to the customers we serve. This position deals with all the different facets of verifying companies and resolving pre-employment background screening needs. GoodHire Support Team Members are expected to comply with FCRA guidelines while helping our small businesses grow by offering the tools and advice needed to take the hassle out of hiring. The position is expected to handle email, phone, and chat inquiries from cli... view job details
A GoodHire Support Supervisor is the ‘go to’ person and touch point to the team members we support. This position coaches and directs a team of support agents. A supervisor is a leader in the center and takes responsibility for whatever may come up that day, they are empowered. They do the right thing for the team members and the customer while supporting the vision and values of the company. The position is expected to serve our agents with support and guidance while ensuring our customers and company are taken care of to the best mutual level of satisfaction possible. This position will h... view job details
For over ten years, Inflection has sourced and analyzed billions of public records to create fair and innovative solutions to help companies make better and faster decisions about who they should hire and who they should trust. The Company’s flagship business, GoodHire, currently provides employment screening solutions to more than 80,000 companies across the US. Launched in 2013, GoodHire has consistently led the market with our intuitive, thoughtful, and user-focused designs. This role reports to the VP of Financial Planning and Analysis and is primarily responsible for: Tracking, reportin... view job details
Inflection is looking for a hard-working, go-getter to join our Information Technology Team. In this role you will be responsible for providing desktop support to technical and non-technical staff and assisting system administrators with corporate and production system support. We want to find someone with a “do-what-it-takes” attitude, who is both creative and efficient in finding solutions to everyday problems. We need you to be able to work independently, pick things up quickly, and use your expertise to ensure everyone stays up and running smoothly. For over ten years, Inflection has sou... view job details
The Marketing Insights Analyst will build actionable value-based customer segmentation and insights to support the acquisition of new customers and the engagement of existing GoodHire customers. The analyst will build marketing performance reporting and uncover hidden business growth opportunities using analytical techniques for customer profiling, segmentation analysis, data analysis and mining, and predictive statistical modeling. This individual will be the primary owner and driver of marketing-related data science projects. These projects will improve our understanding of customer behavior... view job details
Marketing Ops is the heartbeat of Marketing. We are looking for a technical, creative problem solver to make sure that GoodHire runs an efficient, data-driven and process-oriented business, optimized for growth. As our Marketing Operations lead, you will oversee the day-to-day management of our marketing tech stack, drive our database management and ensure effective, seamless program execution. You’ll work closely with sales, demand generation, and customer retention teams to build a best-in-class operations infrastructure that supports high-performance demand generation & database marketi... view job details