Assists Policy Administrator with the implementation and administration of METROLift policies such as the METROLift No-Show/Late Cancellations Policy, Same-Day Change Policy, Fare Policy, and Scheduling Policy. Assist with monitoring and investigating trends in policy violations, documenting and notifying customers of policy violations and coordinating efforts to improve customer compliance with METROLift policies. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Assists Policy Administrator with reviewing and investigating custome... view job details
Under general supervision, the Bus Operator operates METRO buses to transport passengers over specified routes to local or distant points according to time schedules, charters, and special services. Bus Operators are expected to interact with passengers in a professional, courteous and helpful manner as well as perform pre-trip inspections of assigned bus. Bus Operations should clearly understand the requirements for the job as stated on this job description, job posting, Labor Agreement, Employee Performance Codes and Work Rules. Performs duties in a safe, efficient manner and in compliance... view job details
Auto Body / Collision Repair must:. have a thorough knowledge of collision repair and refinishing techniques on METRO's revenue vehicles as required for selected job classification.. show a proficient knowledge and use of equipment and specialized tools related to classification requirements.. possess the ability and skills to diagnose problems and efficiently perform all phases of paint and body repairs in a timely and safe manner under the supervision of a Foreman. Perform duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. The specific job ... view job details
The Customer Resolution Specialist serves as liaison between METRO customers and METRO departments to take customer comments, complaints, and commendations regarding all METRO services. Obtains information to address and resolve customer concerns. Provides excellent customer service to METRO customers. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Receives and documents public comments including complaints, suggestions and commendations regarding all METRO services (bus, rail, and HOV/HOT lanes) and all METRO programs and specia... view job details
Directs the Labor Relations function and staff, which includes negotiation, implementation and administration of the bargaining unit labor agreement, including interpretation and intent of the Labor Agreement terms. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Administers the labor agreement by providing guidance, direction, application and interpretation to managerial and supervisory employees in contract disputes, Memorandum of Understandings (MOU's), grievances, and all employee actions affecting or affected by the labor agr... view job details
Responsible for the efficient execution of METRO's service through the direction of Service Supervision and Bus Control. Responsible for the training of supervisory staff to ensure effective changes in service to meet our customers' needs. Ensures consistency in work performance over the street operations. Assists in developing strategies focusing our resources on the core business of providing reliable and safe service. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Performs personnel administrative functions of direct report sta... view job details
Assists in mitigating risks to information assets and systems as part of the IT Security and Compliance team. Monitors and responds to security threats and ensures systems are compliant with regulatory requirements. Assists in the analysis, design, development, testing, documentation and implementation of information and network security solutions, global security policies, standards, guidelines and procedures to ensure ongoing maintenance of security. Administers security provisioning, de-provisioning and updates for various systems including Active Directory, Linux and ERP Systems. Perfo... view job details
Performs electronic equipment maintenance functions in the following areas:. Radio Communication System. Non- Revenue Vehicle Mobile Radio Equipment. Bus radios. Bus electronic control systems. Bus Destination signs. Mobile Access Routers. Bus IVOMS. Mobile Access Routers. Bus Camera Systems. The Intelligent Transportation Systems (ITS) Technician duties include but are not limited to:. Maintains Radio Communication system and IVOMS awareness and assists in troubleshooting and diagnosis of system infrastructure.. Performs general and preventive maintenance or extensive repair of all radio elec... view job details
Assist with tracking METRO's fixed and controlled assets from delivery to disposal. Assist in the research, marketing and sale of surplus inventory to obtain the greatest return on asset investments of METRO. Responsible for monitoring the protection, preservation, accounting and control of METRO's surplus inventories. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures. Performs asset tagging of new asset acquisitions and establishes property records for new asset acquisitions.. Performs the periodic inventory of fixed assets and coord... view job details
Under direct supervision of LRV Supervision, the LRV Servicer will clean and service METRO Light Rail Vehicles, Rail Facility and Rail components in a safe, efficient and timely manner. Clean Light Rail Vehicles to include flooring, windows, passenger seats, operator cabs, interior panels, lighting fixtures, return air grills and vehicle ducting. Checks and maintain appropriate levels of washer fluid and sand. Performs detailed cleaning on Light Rail Vehicle and components as required. Cleans and scrubs Rail Facility to include floors, pits and wash racks as assigned. Responsible for safe hand... view job details