Sample Job Description for Call Center Agent Quality Monitoring Senior Analyst
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Call Center Agent Quality Monitoring Senior Analyst Job Overview
Call Center Agent Quality Monitoring Senior Analyst Job Description Sample
Monitors and evaluates inbound and outbound interaction quality.
JOB LEVEL
P03
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager
Salary Range
BASE 50%
$61,400
TOTAL 50%
$63,600
Job Responsibilities for Call Center Agent Quality Monitoring Senior Analyst
Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics. May suggest and identify process improvements.
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Call Center Agent Quality Monitoring Senior Analyst Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Gathering Information | Level 3 |
| Business Process Improvement | Level 2 |
| Customer Focus | Level 2 |
