Sample Job Description for Client Service and Support Specialist IV
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Client Service and Support Specialist IV Job Overview
Client Service and Support Specialist IV Job Description Sample
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
JOB LEVEL
P04
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager or Head of a Unit/Department
Salary Range
BASE 50%
$107,340
TOTAL 50%
$114,910
Job Responsibilities for Client Service and Support Specialist IV
Resolves problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer. Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries. Uses a customer relationship application or database to record activities and research product information.
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Client Service and Support Specialist IV Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Products And Services | Level 3 |
| Standard Operating Procedures (SOP) | Level 3 |
| Customer Focus | Level 4 |
