Sample Job Description for Contact Center Planning and Monitoring Analyst
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Contact Center Planning and Monitoring Analyst Job Overview
Contact Center Planning and Monitoring Analyst Job Description Sample
Monitors and evaluates inbound and outbound interaction quality.
JOB LEVEL
P02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager
Salary Range
BASE 50%
$51,960
TOTAL 50%
$53,640
Job Responsibilities for Contact Center Planning and Monitoring Analyst
Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and develops training programs. Works with other internal teams to define quality metrics.
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Contact Center Planning and Monitoring Analyst Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Gathering Information | Level 2 |
| Business Process Improvement | Level 2 |
| Customer Focus | Level 1 |
