Sample Job Description for Customer Service Quality Assurance Audit Specialist
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Customer Service Quality Assurance Audit Specialist Job Overview
Customer Service Quality Assurance Audit Specialist Job Description Sample
Monitors and measures the quality of inbound and/or outbound customer service calls.
JOB LEVEL
P02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager
Salary Range
BASE 50%
$53,090
TOTAL 50%
$54,590
Job Responsibilities for Customer Service Quality Assurance Audit Specialist
Prepares and presents audit reports for management to identify the issues and performance. Assists with feedback and training of individuals who have contact with customers.
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Customer Service Quality Assurance Audit Specialist Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Gathering Information | Level 2 |
| Business Process Improvement | Level 2 |
| Customer Focus | Level 1 |
