Sample Job Description for Customer Success/Onboarding Director
Job Description Management
A sample job description outlines the essential duties, responsibilities, and requirements of a specific role within an organization. It provides a clear and concise summary of what the job entails, the expectations for the position, the qualifications, and skills and competencies required to perform the job successfully.
An accurate, well-written job description example can attract qualified candidates and ensure that both the employer and employee have a clear understanding of the role. It can also serve as a basis for performance evaluations and career development plans.
Additionally, sample job descriptions are helpful in other areas of HR, such as to determine pay structure, create a sound job architecture, and ensure legal compliance with labor laws and regulations.
Matching the right person with the right background and skills to the appropriate role is critical to the success of any organization and it starts with an accurate job description.
Our job description management solution, JobArchitect, simplifies the process of creating and maintaining job descriptions, and helps companies accurately communicate a job’s required skills so that you can hire right and perform better.
Customer Success/Onboarding Director Job Overview
Customer Success/Onboarding Director Job Description Sample
Directs the operations of the customer success function focused on providing customers with a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and service
JOB LEVEL
M04
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Senior Management
Salary Range
BASE 50%
$168,400
TOTAL 50%
$193,800
Job Responsibilities for Customer Success/Onboarding Director
Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle and that promote retention. Utilizes data collection and feedback mechanisms to identify and understand customer needs and challenges and design action plans. Builds teams of customer advocates with product training, coaching, and skill development. Establishes collaborative relationships with sales, product development, and other customer facing functions.
Search Job Openings
View Job Description Templates of Similar Jobs
| Job Title | Job Description | |
|---|---|---|
| 1 | Strategic Sales Director | The Strategic Sales Director sets short- and long-term sales strategies and evaluates effectiveness of current sales programs. Directs and oversees an organization's sales policies, objectives, and initiatives. Being a Strategic Sales Director requires a bachelor's degree. Recommends product or service enhancements to improve customer satisfaction and sales potential. In addition, Strategic Sales Director typically reports to an executive. The Strategic Sales Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Strategic Sales Director typically requires 5+ years of managerial experience. |
| 2 | Marketing Operations Director | The Marketing Operations Director translates the overall marketing vision into integrated business plans, tactics, projects, and deliverables. Directs an organization's marketing objectives, strategies, programs, and policies. Being a Marketing Operations Director oversees critical marketing functions, including market research, communications, and product planning. Assists with developing marketing goals, budgets, and strategies and ensures alignment with greater business goals. In addition, Marketing Operations Director develops operational processes and policies that streamline decision-making and promote collaboration between marketing functions. Monitors and controls budgets, resources, and teams to implement and execute short-term and long-term marketing plans. Requires a bachelor's degree. Typically reports to senior management. The Marketing Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrast |
| 3 | Employment Director | The Employment Director develops and enhances and organization's recruiting program, policies, and procedures. Plans, develops, and directs processes to attract, evaluate, and refer candidates for open positions through recruiting website, employee referrals, on-site recruiting and other sourcing methods. Being an Employment Director evaluates and communicates key metrics to develop appropriate recruitment strategies and ensure positions are filled efficiently and effectively. Executes a strategy to position the organization as a preferred employer. In addition, Employment Director maintains relationships with schools, advertisement, and recruitment agencies. Oversees the recruitment for senior level and executive positions. Requires a bachelor's degree. Typically reports to top management. The Employment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Working as an Employment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. |
| 4 | CRM Project Oversight Leader | The CRM Project Oversight Leader reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Manages the Customer Relationship Management (CRM) enterprise initiative. Being a CRM Project Oversight Leader typically reports to top management. Requires a bachelor's degree in area of specialty. The CRM Project Oversight Leader manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a CRM Project Oversight Leader typically requires 5+ years of managerial experience. |
| 5 | Director of Engineering | The Director of Engineering ensures all engineering projects, initiatives, and processes are in conformance with organization's established policies and objectives. Plans and directs all aspects of engineering activities and projects within an organization. Being a Director of Engineering incorporates components, materials, and tools that result in cost-effective and quality output. Utilizes best practice engineering methods and provides expert technical guidance for engineering initiatives. In addition, Director of Engineering manages overall engineering budget and costs. Requires a bachelor's degree in engineering or related discipline. Typically reports to top management. The Director of Engineering manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Director of Engineering typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
Customer Success/Onboarding Director Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Products And Services | Level 3 |
| Customer Relationship Management | Level 4 |
| Planning and Organizing | Level 5 |
