Provides guidance and solutions to users working with decision support software and data tools.
Assists in the preparation, deployment, and delivery of decision support tools to users. Analyzes user requirements and evaluates functionality and configuration options available for existing and new software.
Job Title | Job Description | |
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1 | Entry LAN Support | The Entry LAN Support recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being an Entry LAN Support installs and configures workstations. Provides end users support for all LAN- based applications. In addition, Entry LAN Support may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as an Entry LAN Support typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. |
2 | Intermediate LAN Support | The Intermediate LAN Support recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being an Intermediate LAN Support installs and configures workstations. Provides end users support for all LAN- based applications. In addition, Intermediate LAN Support may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as an Intermediate LAN Support typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. |
3 | LAN Application User Support III | The LAN Application User Support III recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being a LAN Application User Support III installs and configures workstations. Provides end users support for all LAN- based applications. In addition, LAN Application User Support III may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as a LAN Application User Support III typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. |
4 | Administrative Services - Clerical - Entry | The Administrative Services - Clerical - Entry gathers, compiles, and verifies information and performs data entry. Performs clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies. Being an Administrative Services - Clerical - Entry typically reports to a supervisor or manager. Typically requires a high school diploma or its equivalent. Being an Administrative Services - Clerical - Entry possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
5 | Administrative Services - Clerical - Intermediate | The Administrative Services - Clerical - Intermediate gathers, compiles, and verifies information and performs data entry. Performs clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies. Being an Administrative Services - Clerical - Intermediate typically reports to a supervisor or manager. Typically requires a high school diploma or its equivalent. Being an Administrative Services - Clerical - Intermediate gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as an Administrative Services - Clerical - Intermediate typically requires 1-3 years of related experience or may have 0 years of experience plus an associates degree, or additional training, or certification. |
Skills | Proficiency Level |
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Business Acumen | Level 2 |
Gathering Information | Level 3 |
Key Performance Indicators (KPI) | Level 3 |